Flexi Personnel Senior Systems Administrator Jobs in Kenya

Flexi Personnel Senior Systems Administrator Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high-tech space offering global technical services is looking for a Senior Systems Administrator to join their vibrant team in Nairobi.

Key Responsibilities and Duties

Responsible for periodic reviews of operational service providers. Escalate issues on deviation of service level agreements with the third-party providers.

Report on repeated service breaches to the IT Management team, against defined SLAs and other contractual agreements.

Produce incident reports, facilitate post incident reviews.

Monitor and report on compliance of IT Operations with regards to quality management, risk management, security policies and procedures.

Prepare analysis, interpretation, and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management.

Make recommendations to the Service Delivery Manager of translating repeated non-standard requests into a potential new service offering.

Assist with the technical delivery of infrastructure components.

Maintain close working relationships with IT Operations, to ensure any service-related issues are identified and reported on.

Qualifications:

Education/ Knowledge and Experience

Senior Level (more than 4 years in a senior role and a relevant academic background)

Proficiency in Jira, Confluence, Lucid Chart, Google Slide applications is a plus.

Excellent oral and written communication

Experience in processes such as incident, problem and project management.

Demonstrable experience of explaining technical issues to varied audiences technical and non-technical.

Ideally has

experience of working in the frontline, both technical and support role, or technical service desk/operations environment.

Ability to plan and execute basic analysis and/or investigation, with supporting guidance.

Competency and Technical Skills

Demonstrates a professional and specialist culture, with a focus on accuracy of output.

Demonstrates competence across all basic analytical and/or investigative areas and is developing specialist skills.

Offers advice underpinned by professional knowledge.

Identifies and interprets a range of information to make judgements.

Strong attention to detail and the ability to stay organized.

Above average analytical and interpretive skills.

Strong organizational skills: ability to handle multiple priorities simultaneously; ability to meet established deadlines.

Clear and conceptual thinking ability.

Excellent judgment and discretion; ability to maintain strict confidentiality.

Ability to meet or exceed performance competencies.

Ability to work in a team environment.

Honesty and integrity.

How to Apply

For more information and job application details, see; Flexi Personnel Senior Systems Administrator Jobs in Kenya

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