Flexi Personnel Quality and Performance Supervisor Jobs in Kenya

Flexi Personnel Quality and Performance Supervisor Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high tech space offering global technical services is looking for a Quality and Performance Supervisor to join their vibrant team in Nairobi.

Key Responsibilities and Duties

Ensures that the team members’ performance contributes to the company’s goals and enhances the user experience.

Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.

Support employee development by providing detailed feedback.

Identifying gaps in performance and knowledge for new and old team

Submit relevant daily team performance reports as per the company standards.

Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.

Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.

Conduct frequent audits to ensure compliance with company standards.

Monitoring employee attendance and reporting gaps observed to the HR department for further disciplinary action if necessary.

Managing projects involving a team of employees working on specific tasks towards common goals.

Collaborates with all departments to ensure organization goals are met.

Qualifications:

Education/ Knowledge

and Experience

6-10 years of experience as a Quality and Performance Supervisor or similar role

BS degree in Management, Administration or related field

Call center, customer service, or supervisory experience may be required.

Proficiency with technology, especially computers and software applications

Competency and Technical Skills

Exceptional verbal and written communication skills.

Strong understanding of company products, policies, and services.

Ability to coach, train, and motivate employees and evaluate their performance.

Excellent problem solving, leadership, and customer service skills.

Analytical, efficient, and thorough.

Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

How to Apply

For more information and job application details, see; Flexi Personnel Quality and Performance Supervisor Jobs in Kenya

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