Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in Kenya

Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in Kenya


Location:
  • Nairobi

    Our client, a Business Process Outsourcing company (BPO), specialized in language services and servicing US based clients is seeking to recruit a Customer Service Representative who will facilitates communication between the parties speaking two different languages by interpreting from one language to another.

    Duties and Responsibilities

  • Facilitates communication by assisting clients on behalf of their company. This can help them understand company documents and information, complete forms, answer questions, or respond to customer concerns.
  • Ensures the link between the two parties
  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
  • Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within
    agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

    Qualifications and Experience
  • Must speak Polished and fluent English and Somali
  • High school education mandatory. College education an advantage
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

    How to Apply
  • If you posses the above skills and requirements, kindly call +254716266852 on weekdays and +254757629973 on Weekends by 8th June 2019
  • Flexi Personnel does not charge candidates for job placement
  • For more information and job application details, see; Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in Kenya

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