Flexi Personnel - Arabic to English Customer Service Representatives - Jobs in Kenya

Flexi Personnel - Arabic to English Customer Service Representatives - Jobs in Kenya


Job Title:
  • Arabic to English Customer Service Representatives

    Our client, a Business Process Outsourcing company (BPO), specialized in language services and servicing US based clients is seeking to recruit a Customer Service Representative who will facilitates communication between the parties speaking two different languages by interpreting from one language to another. (Arabic to English)

    Duties and Responsibilities

  • Facilitates communication by assisting clients on behalf of their company. This can help them understand company documents and information, complete forms, answer questions, or respond to customer concerns.
  • Ensures the link between the two parties
  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
    Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce client’s Terms of Use
    by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

    Qualifications and Experience
  • Must speak Polished and fluent English and Arabic
  • High school education mandatory. College education an advantage
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

    How to Apply
  • Interested and qualified candidates should apply online by 28th June 2019
  • For more information and job application details, see; Flexi Personnel - Arabic to English Customer Service Representatives - Jobs in Kenya

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