FirstRand Multi Skilled Consultant Sales and Service Jobs in South Africa

FirstRand Multi Skilled Consultant Sales and Service Jobs in South Africa

About us

Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.

We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

Purpose

To analyse customer and / or payment information to identify potential suspicious transactions and/or individuals in order to mitigate / reduce the incidence of financial crimes against the bank.

Experience and Qualifications

NQF 4 Qualification
1-2 years related experience. Preferred (Ideal)
Qualification

Relevant NQF 5 qualification as prescribed by the Financial Services Board

Regulatory Exam qualification

An appropriate recognised business Diploma or Higher Certificate at NQF level 6 FAIS - Yes

Additional Requirements

NQF level 5 qualification with relevant financial subjects “It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions.

As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.”

Responsibilities

Connect with

our customers by living up to our brand promise of “how can we help you?” at all times.

Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.

Conduct themselves in an ethical manner at all times

Adhere to the TCF (Treating Customer fairly) principles in all that you do

Identify and sell/cross sell products aligned to customer needs

Maximize channel optimisation opportunities identified aligned to customer needs

Ensure activities support cost containment and reduction

Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels

Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions

Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

Demonstrates behaviour in support of the organizational values

Takes accountability for own performance, personal and career development

Improve knowledge and competencies by completing training specific for role as per eCareers

Contribute to the overall effectiveness and success of the team

Maintain an ability to adapt to ever changing business and customer needs

How to Apply

Interested and qualified candidates should apply online by 18th September 2019

For more information and job application details, see; FirstRand Multi Skilled Consultant Sales and Service Jobs in South Africa

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