FirstRand Business Process Engineer Jobs in South Africa
FirstRand Business Process Engineer Jobs in South Africa
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All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.
We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Purpose
To analyse customer and / or payment information to identify potential suspicious transactions and/or individuals in order to mitigate / reduce the incidence of financial crimes against the bank.
Experience and Qualifications
B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree).
Knowledge of and exposure to Business Process Reengineering, Workflow / Workflow management / Process automation
Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs.
Must have at least 3 years process re-engineering experience, involved with assessing, mapping and optimizing business processes.
Knowledge of and experience in applying formal business process modelling or business analysis methodologies.
Root cause analysis experience
An understanding of Change Management and its importance in business process transformation
Knowledge of and exposure to Business Process Reengineering, Workflow / Workflow management / Process automation
Responsibilities
Identify process improvements (Cost Savings or efficiency improvements)
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff
members
Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
Comply with governance in terms of legislative and audit requirements
Provide handover to the relevant execution team responsible for delivering on approved initiative / project.
Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative
Optimise processes to execute business case benefits by Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
Perform Root Cause Analysis where we experience process breakdowns and develop countermeasures
Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated) to continuously identify opportunities to improve the process and ensure quality of delivery are obtained Identifying key metrics for measurement after implementation
Identify key metrics for measurement after implementation and report on the results
Manage own development to increase own competencies
How to Apply
Interested and qualified candidates should apply online by 18th September 2019
For more information and job application details, see; FirstRand Business Process Engineer Jobs in South Africa
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