FirstRand Business Process Analyst Jobs in South Africa
FirstRand Business Process Analyst Jobs in South Africa
About usHelpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.
We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Purpose
To analyse customer and / or payment information to identify potential suspicious transactions and/or individuals in order to mitigate / reduce the incidence of financial crimes against the bank.
Experience and Qualifications
3 Year industry Related Degree.
Related experience.
Responsibilities
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Required stakeholder sign off for new business procedures and interact and maintain good relationships with business stakeholders (business users, change management resources, developers, testing and training teams).
Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders by assisting with daily technical operations within the business analysis team that service business.
Communicating with various business stakeholders, obtaining their sign-off on projects.
Escalate issues to stakeholders ensuring that delivery timelines
are not compromised by identifying breakdowns in the system or process which impacts the business.
Comply with governance in terms of legislative and audit requirements.
Analyse and optimise end-to-end processes that are signed off by the business, to identifying opportunities to improve business processes by designing and documenting new and existing business processes through the compilation of process maps for existing and new business rules.
Manage Process Change project to ensure the effective and efficient delivery of initiatives through the delivery of specified projects, which are aligned to the business and the monitoring of the project progress by tracking activity, resolve problems and recommend actions/solutions.
Provide test cases and scenarios for implemented systems and test projects and system changes in the various environments and assess current business rules, processes and procedures.
Provide process content in order to get the operating procedures updated (Golden Rules) and ensure standard operating procedures are updated with requisite changes.
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
Manage own development to increase own competencies.
Provide training content and facilitate training for end – users on new business processes.
How to Apply
Interested and qualified candidates should apply online by 23rd September 2019
For more information and job application details, see; FirstRand Business Process Analyst Jobs in South Africa
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