First Bank of Nigeria Limited Analyst - Messaging & Collaboration Jobs

Job Description

Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware/Software) including the cloud component (Office 365 tenant and add-ons); to maintain and support operations and ensure compliance to relevant standards.

Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation

Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply

Assist in the Management of Messaging & Collaboration services

Test, debug, document and analyze performance of Messaging and Collaborations components.

Assist with Messaging and Collaborations infrastructure implementation

Provide support to all environments (production, test, QA, development, etc.)

Conduct event, fault and performance management

Job Requirements

Minimum of a first degree or its equivalent in a IT related discipline

Knowledge

Working knowledge of Microsoft Windows, Active Directory Services.

Working understanding of service management tools for event management, provisioning and monitoring

Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.

Working knowledge of Exchange and Office 365 email messaging platforms.

Good interpersonal and communication skills and the ability to work effectively with business stakeholders

Customer-centricity

Skill/Competencies

Core SFIA 5 Skill Requirements

Availability Management (AVMT 4)

Service Level

Management (SLMO 3)

IT Operations (ITOP 2)

Network Support (NTAS 3)

Problem Management (PBMG 3)

Service Desk and Incident Management (USUP 3)

Other SFIA 5 Skill Requirements

Requirements Definition and Management (REQM 2)

Learning Delivery (ETDL 3)

How to Apply

For more information and job application details, see; First Bank of Nigeria Limited Analyst - Messaging & Collaboration Jobs

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