First Bank of Nigeria Limited Analyst - Channels Infrastructure Jobs

Job Description

Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (FEP, First Mobile, First Online, Agent Banking, USSD etc.) in order to maintain and support operations and ensure compliance to relevant standards

Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure

Perform configurations, problems, incidents, IT service continuity and supply

Assist effort to develop and configure channels infrastructure from conceptualization through stabilization

Test, debug, document and analyze performance of channels applications and infrastructure components

Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management

Conduct event, fault and performance management

Fulfil service requests and perform routine maintenance and support activities within SLA

Detailed stakeholder engagement in issue resolution and adherence to escalation matrix

Provide innovative solutions to problems, developments and integrations in the Channels eco-system

Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems

Prepare and design reports on Systems availability and performance

Job Requirements

Minimum of a first degree or its equivalent in a IT related discipline

Key Competency Requirements

Knowledge

Working knowledge of infrastructure and service delivery

Working knowledge of service management tools for event management, provisioning and monitoring

Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.

Good interpersonal and communication skills and

the ability to work effectively with business stakeholders

Customer-centricity

Creative, results-oriented and analytical with strong problem-solving capability

Skill/Competencies

Core SFIA 5 Skill Requirements

Availability Management (AVMT 4)

Service Level Management (SLMO 2)

Application Support (ASUP 2)

IT Operations (ITOP 1)

Problem Management (PBMG 3)

Service Desk and Incident Management (USUP 2)

Other SFIA 5 Skill Requirements

Requirements Definition and Management (REQM 2)

Learning Delivery (ETDL 3)

How to Apply

For more information and job application details, see; First Bank of Nigeria Limited Analyst - Channels Infrastructure Jobs

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