First Bank of Nigeria Desk Head, Subsidiaries Channels Support Jobs

Job Description

Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (First Mobile, First Online Banking, VIACARD, FirstCollect, FirstConsole, Remita STP, FirstDirect) to maintain and support operations and ensure compliance to relevant standards

Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure

Perform configurations, problems, incidents, IT service continuity and supply

Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services

Assist effort to develop and configure channels infrastructure from conceptualization to stabilization and to enhancements

Test, debug, document and analyze performance of channels applications and infrastructure components

Provide high end support to all environments (production, test, QA, development etc.), channels infrastructure implementation and patch management
Conduct planning and monitoring of event, fault and performance management

Fulfil service requests and perform routine maintenance and support activities within SLA
Provide leadership and technical guidance to Channels systems

Detailed stakeholder engagement in issue resolution and adherence to escalation matrix

Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system

Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems

Prepare and design reports

on Systems availability and performance

Education

Minimum of a first degree or its equivalent in a IT related discipline

Masters or a recognized professional certification will be an added advantage

Experience

4+ years of experience in channels system support/ administration

How to Apply

For more information and job application details, see; First Bank of Nigeria Desk Head, Subsidiaries Channels Support Jobs

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