First Bank of Nigeria Customer Value Proposition Manager (Private Banking Group) Jobs

Job Description

Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.

Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.

Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.

Manage relationships with merchant partners to enhance PB client experience.

Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.

Ensure that the Private Banking brand remains distinct and aspirational at all times.

Manage platforms for collaboration with FBN UK and other partners.

Maintain oversight of the Private Banking website by liaising with administrators.

Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.

To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.

Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered

Qualifications

Minimum experience – 5- 7 years’ experience in Banking/Finance and Portfolio management

First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper Credit.

Knowledge

Solid understanding of the Client Value Proposition and experience

Skill/Competencies

Strong analytical skill

A specialist in user driven innovation who can translate customer needs and insights into feature sets

An experienced concept development and co-creation facilitator

In-depth knowledge of high end lifestyle and luxury products/services for HNIs/UHNIs

How to Apply

For more information and job application details, see; First Bank of Nigeria Customer Value Proposition Manager (Private Banking Group) Jobs

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