First Bank of Nigeria Analyst, IT End User Support Jobs

Job Description

Supervise Service Executives(SE) to ensure they deliver efficient IT desktop support services in line with agreed Service Level Agreements.

Implement Rollout Projects , evaluate and provide feedback on user experience with deployed IT solutions & services within

Supervise the day to day activities and administration of the Service Executives(SE)

Analyze the performance of each team member.

Also identify weaknesses and strengths, coach and mentor in the area required

Ensure ATM availability in all on-site and off-site locations within their region.

Ensures that the team members strictly adhere to bank policies in the discharge of their duties.

Implement the decommissioning of hardware devices in locations under their purview

Perform other duties as may be assigned by other Management Staff of Information Technology

Management of conflict within the team
Provides Support for GHs,BDMs and other Management staffs located under their purview.

Comply with the principles and policies in the information security hand book

Identify training needs and make recommendations to the management.

Coordinate support teams on quarterly preventive maintenance of systems within their region.

Education

Minimum Education: First degree in Computer Science/Engineering, Systems Engineering or Operational

sciences with strong Information Systems component

MBA or additional professional qualifications or certifications will enhance performance though not essential

Experience

Must have a minimum 3 years relevant cognate experience.

How to Apply

Army Jobs - Navy Jobs - Military Jobs

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.