Financial Institution Senior Operations Manager Jobs in Kenya
Financial Institution Senior Operations Manager Jobs in Kenya
Our client is a well-established and growing financial institution that provides a comprehensive package of financial services and products, tailored to suit clients’ requirements.
We seek to hire a qualified and highly experienced Senior Manager – Operations who will be responsible for:
Providing support and direction to Operations staff both in central operations and the branch network;
Developing internal operational policies and procedures
Ensuring adherence to the internal policies and both internal and regulator procedures Prudent cost management across the organization
Continuous process improvements and operational efficiencies in the entire organization
Offering support in organizational expansion strategy execution.
Key Responsibilities
Implementation of the overall strategy for Operations Department.
Ensure superior service levels across all customers touch points.
Cost Management – contribute to Bank profitability directly by ensuring prudent cost management and waste reduction.
Continuous Process Improvements and efficiencies in Operations – Responsible for the delivery of day to day support, working with other stakeholders to provide technology solutions, process improvement efforts and standardization across the organization.
Coordinate centralization and standardization of operational processes across the bank and in conjunction with other Quality control functions of the Bank.
Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
Ensure all operations related accounts are reconciled in a timely manner.
Ensure compliance with regulatory provisions and requirements.
Assist in maintaining a professional work environment that focuses on superior performance by departmental staff – Establish effective systems, procedures and standards of performance for staff in the Operations Department
Training and motivation of staff – Identify training needs and
ensure these are met for all staff as appropriate
Working closely with the relevant Head Office departments, ensure effective administrative support to all the branches including resolving premises and other business-as-usual operational and service issues arising from time to time.
Qualifications and Experience
A Bachelor’s degree. Possession of Professional Banking or MBA qualification would be an added advantage
At least Five (5) years’ experience in banking environment, with a track record of success. Possession of experience in the Banking industry would be an added advantage
Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry
Strong organizational, administrative and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff
Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
Experience with cultivating business relationships and managing multiple priorities as a manager
How to Apply
Send your application letter and Cv showing how you meet the role requirement stated above to: recruitment@spirebank.co.ke by 28th November 2018
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