Finance Trust Bank Relationship Manager – Employee Banking Jobs in Uganda

Finance Trust Bank Relationship Manager – Employee Banking Jobs in Uganda

Role of the job

Accountable for managing and sustaining a portfolio of schemes, of companies and other institutions, that have signed up for scheme banking and personal financing solutions for their employees, managing consistency, risk, quality of operational service and turn-around time.

Key Result Areas:

Act as a contact for the Schemes, perform appropriate promotional, loyalty and public relations activities in the schemes, coordinating the communication in the schemes including agreed service standards, pricing, relationship team contact points and any product changes

Work with the Employee banking team & Branch Managers including Regional Managers and Branch business supervisor to drive delivery of targets through the Schemes value proposition.

Work closely with the Schemes administration team to ensure timely invoicing and repayment of loans taken. Pick and follow up with Branches any non-repayment cases in the schemes portfolio

Communicate with and train the Employee banking team on the product offering and requirements for the schemes, managing the quality of credit files prepared by the Employee banking team.

Ensure excellent business relationships are in place with all internal and external stakeholders, so as to add optimum value

Manage the respective Schemes’ customer complaints and resolution with the Branches

Research, review and recommend product or process changes for personal credit in line with customer needs and market changes

Monitor and ensure adherence to risk service standard.

Minimum educational and technical competence requirements:

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.

• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.

• Relevant Practical training in Employee banking product

management.

• Excellent understanding of the Bank, its strategy and all of its Banking services.

• Solid and proven credit skills with relevant business experience and acumen.

• Must have critical thinking, analytical, attention to detail and problem-solving skills.

• Good verbal and written communication skills.

• A minimum of 3 years’ experience in a Banking or similar environment of which 3 must be in a Sales, Schemes and People management function.

• Must have an in-depth understanding about Employee banking product features, pricing, benefits, positioning, design and promotions.

• Advanced, computer literacy, numerical skills and statistical skills.

• Team player, ability to work under pressure, and in position to exercise excellent judgment.

• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.

• Ability to demonstrate positive image and role model FTB’s values and leadership behaviours.

• Must be a person of impeccable integrity.

How to Apply

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue, Kampala, Uganda, and email it, as well as photocopies of academic testimonials, and a CV to Jobs@financetrust.co.ug. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

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