Fidelity Services Group Signal Management Technician - Midrand / Central Jobs in South Africa
Fidelity Services Group Signal Management Technician - Midrand / Central Jobs in South Africa
Overall Purpose of the Job:To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
PSIRA registration – Grade C
Valid Driver’s Licence
Minimum 3 to 5 years Technical experience
Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
Matrix from a Technical High School preferred.
Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
Review how the existing system fulfils these requirements and what the current shortcomings are.
Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
Meet the business objectives to reduce false alarm rates.
Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
Agree the solutions and next steps with the customer.
Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
Ensure all relevant documentation is completed accurately, neatly and in full.
Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
Present customers with detailed written quotations, outlining not only what needs to
be done, but also why it important.
Accurate stock and inventory management.
Solutions Implementation
Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
Check battery on every site
Test signals on every call
Proper fault finding
Neat and straight wiring
Correct programming
Correct placement of equipment
No over or under charging
Own the customer up until the false alarm situation has been resolved.
General
Handling of classified information
Completion of Case Studies to serve as training material for up & coming technicians.
Teach, coach and mentor wireman and assistant technicians from time to time.
Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
Results Oriented
Customer Focus
Functional Technical Capabilities
Strong communication skills, both written & verbal.
Builds Integrity and Trust
Able to Inspire and Influence.
How to Apply
For more information and job application details, see; Fidelity Services Group Signal Management Technician - Midrand / Central Jobs in South Africa
Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.
Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.
Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.
