Fidelity Services Group Receptionist - Polokwane Jobs in South Africa
Fidelity Services Group Receptionist - Polokwane Jobs in South Africa
GoalsEnsure an effective operation of the reception function
Description
First Impression, Face of Company- Presentation and cleanliness of all reception and seating areas.
Customer centric, Client services focus. Perform help desk functions to all visitors including meet and greet for external meetings and events. Help desk function for all telephonic queries
Ensure fully functional switchboard service. Up to date telephone extension list circulated monthly
Telephone etiquette.
Establish interdepartmental communication with new employees – giving them a tour
Learn who the new staff members are by gathering information from HR
Implement 15 minute meetings with new staff members to discuss my role and offer assistance.
Give them guidance on where to gather information and who would be best suited to assist them should they need assistance.
Create a PowerPoint presentation describing where new employees can locate a person
Goals
Manage all training room / Boardroom bookings
Description
Manage and resolve double / late bookings
Establish layout of room from booker and implement accordingly
Establish any catering requests and advise accordingly of requirements that may be needed.
Manage keys to all training facilities
Ensure any damages / Breakages are reported and billed to respective responsible person.
Goals
To Achieve a 90% EHS safe Reception
Description
Driving EHS procedures by updating and tracking all first aid incidents on a weekly basis
Implementing personal trackers on staff medication or conditions eg. Heart conditions or allergic to medication etc
Compile a day to day report on any
EHS hazards within reception, Canteen, IT and the training rooms to compile a weekly report that highlights concerns or dangerous risks.
Advise Reception, IT, Training rooms on a monthly basis how to evacuate in an emergency
Goals
Achieve 80% same day delivery on all internal and external mail
Description
Develop excel tracker to support measurement of goal. Introduce email records for parcels that have not been delivered. Track and monitor email for reasons of non-delivery. Ensure that telephone lists are updated with all internal customer information
Goals
Customer Excellence
Description
Reception rate me box. Ask external guests waiting to complete the customer experience box. Max 4 questions with 1 comment. To be aligned to marketing.
Goals
Improve customer service value offering within reception
Description
Attend mandatory quarterly contact centre training. Agree and document quick wins for implementation in reception. This will include telephone etiquette.
Goal
Maintains files and document storage
How to Apply
For more information and job application details, see; Fidelity Services Group Receptionist - Polokwane Jobs in South Africa
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