Fidelity Services Group General Manager: Secure Drive Jobs in South Africa
Fidelity Services Group General Manager: Secure Drive Jobs in South Africa
Overall Purpose of the Job:The overall purpose of this position is to be the P&L leader for the Securedrive business within FADT.
The incumbent will provide general management for a sub-set of the FADT Securedrive Business. The role encompasses responsibility for business revenue, system design, installation, servicing, administration, and EHS.
Minimum Qualifications and Experience:
Minimum 5-10 years’ experience managing multi-dimensional technical related business environments with P&L and/or large cost centre accountability.
Specific experience as a business leader with prior P&L accountability.
Matric with a formal business related post-matric qualification.
Minimum of 7-10 years of experience in a management role, preferably in Vehicle Tracking Telematics.
Strong leadership skills and the ability to motivate and manage a team.
Excellent communication and interpersonal skills.
Experience in developing and implementing strategies to achieve business goals.
Strong computer skills, including knowledge of Microsoft Office and other business software.
Proven track record of technical understanding and innovation.
Proven track record in operational efficiency and innovation.
Operational budgeting and forecasting skills.
Main Duties:
Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance.
Identify trends and provide insights for Manco and Exco reporting.
Oversee all aspects of the company’s operations, including sales, marketing, finance, human resources, production, and customer service.
Develop and maintain high levels of customer satisfaction through effective communication and customer service.
Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
Develop and manage budgets, financial forecasts, and other financial reports.
To carry out any ad-hoc functions.
Ensure compliance with all company policies and procedures.
Monitor and analyse industry trends and competition and make recommendations for improvements to the SecureDrive operations.
Contributes to team effort by accomplishing related results as needed.
Maintain a deep knowledge of Fidelity Securedrive’s products and services and keep up to date with changes.
Achieve revenue, gross margin, and operating profit targets.
Develop the business into a sustainable operating entity within the FADT Business.
Draft and execute on budgets
Implementation of strategy and critical role in developing and maintaining strong relationships with customers and internal Fidelity Group resources
Matrix role-player – in conjunction with other business areas within FADT.
Drives efficiency and effectiveness
Play an active role in communications with the customer base
Play an active role in escalated customer complaint resolution
Ensure management of various Securedrive projects.
Drive high quality technical installations & services calls.
Ensure secure,
safe, efficient and customer- oriented handling of technical operations and customer service.
Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
Ensure appropriate tools and techniques are available and employed by the project teams to enable them to meet their assigned objectives successfully.
Deliver the assigned projects to successful conclusion (on time, on budget, and in scope)
Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
Conduct technical/system project post-mortems and draw up a report to identify successful and unsuccessful project elements.
Manage critical supplier and internal customer relationships.
Travel to various locations within the business responsibility area.
Ensure management of sub-contracted resources.
Behavioural Competencies:
Leadership:
To inspire and motivate teams to achieve their goals and objectives.
Maintaining effective teams.
Empowerment mindset with team members.
Communication:
To communicate effectively with different stakeholders, from employees to executives.
Strategic Thinking:
Think creatively and strategically to come up with effective plans and solutions.
Customer focus and focus on continuous improvement.
Problem Solving:
Ability to identify problems and develop effective solutions and manage risk.
Proven high level comprehension of business processes, business finance and P&L accountability.
Objective, open-minded and an “out-of-the-box” thinker.
Strong consultative, analytical, and problem-solving skills.
Adaptability and Flexibility:
Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
Able to assume and complete assignments independently
Emotional Intelligence:
To understand and manage one's own emotions and those of others.
Conflict management.
Professional manner and attitude.
Customer Focus:
To understand and anticipate the needs and expectations of customers and to respond accordingly.
Teamwork:
To work collaboratively with others to achieve common goals.
Time Management:
To effectively manage time and prioritise tasks/meet deadlines.
Result Orientation:
To focus on and achieve desired outcomes.
Attention to detail and drive for quality.
Results oriented with demonstrated performance in keeping and delivering commitments.
Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
How to Apply
For more information and job application details, see; Fidelity Services Group General Manager: Secure Drive Jobs in South Africa
Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.
Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.
Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.
