Fidelity Service Group Spark/Ncr Atm Supervisor Jobs in South Africa

Fidelity Service Group Spark/Ncr Atm Supervisor Jobs in South Africa

Job Introduction:

Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

Key Performance Areas: (not totally inclusive):

Effective supervisory of the ATM function

Oversight and control over ATM recon

Assisting Recon Team with any Recon query

Maintaining the integrity of all the Recon per ATM and cycle

Daily monitoring of open and outstanding items on the Spark/NCR Recon

Management of the process for claims daily to ensure all relevant questions is asked

Management of customer recon queries

Resolving of client recon queries in partnership with Fidelity Cash Centres

Address escalated queries and manage feedback process

Monitor resolution process

Formulate corrective actions plans to address frequent issues and problematic areas

Management and oversight of reporting function

Review of Daily reporting on ATM issues. Address areas of non-compliance and deficiency:

Non-compliance at Cash Centre level

Overdue settlements

Balance not executed due to exceptions

Review of both internal and external monthly/daily reports

Minimum Requirements:

3 years supervisory experience

Previous ATM Management experience would be highly beneficial

Computer

Literacy in MS Office Packages essential, with specific reference to advance Excel

Knowledge of administrative procedures

Knowledge of reconciliation procedures

Knowledge of Cash Management Centre processes

Knowledge of company policies and procedures

Willing to work alternate Saturdays and Sundays

Core Competencies

MS Office Computer skills

Acting professionally

Sound communication skills (written and verbal)

Supporting and working with other

Delivering objectives

Sharing and cooperating

Dealing with changing circumstances

Numerical accuracy and high methodical working methods are required

Attention to detail

Ability to cope with large volumes of data and work

How to Apply

For more information and job application details, see; Fidelity Service Group Spark/Ncr Atm Supervisor Jobs in South Africa

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