Fidelity Service Group Monitoring Centre Supervisor Central Jobs in South Africa

Fidelity Service Group Monitoring Centre Supervisor Central Jobs in South Africa

Overall purpose of the job:

The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks.

Minimum qualifications and experience:

Grade 12 (Matric)

PSIRA Registered (Grade C)

132 Shifts Worked As MCAIV

Monitoring Centre experience - must be able to demonstrate inbound, outbound and despatch capabilities

Successful period as MCAIII or equivalent work experience at this level externally

Experience in a leadership role advantageous

Main Duties and Responsibilities:

Shift Management

Assist Lead Monitoring Associate with holding of inspection parades

Ensuring the welfare of the staff

Training of control room personnel to required standards

Communicate all Toolbox talks with shifts

To maintain a high level of discipline on shift

Assist with the handling of disciplinary actions

To ensure the safety of all personnel on the shift

Mentoring/coaching/assisting staff to continuously better themselves

Take direct responsibility for the shift in the absence of the Lead Monitoring Associate

Ensure work is done in accordance with company rules and procedures and in line with agreed performance targets.

Ensure constant monitoring and action of performance dashboards.

Ensure all instructions are carried out

Ensure that reports are done

Take control of all positive incidents in the Monitoring Centre

Inform the Lead Monitoring Centre Associate and Response Supervisor of all positive incidents

Computers and Equipment

Perform routine inspections on computers/monitoring equipment

Report and ensure repair of any faults

Check and report all faults on telephone and communication lines

Client Liaison

Telephonic assistance with any problems or complaints

Ensure reporting of any faulty alarm systems to technical for booking

Administration

Chairing of shift meetings

Composing and compiling reports (daily/weekly/monthly)

Updating all reports including schemes (signal graphs/radio reports)

Gather information and compile shift reports

General

To have knowledge about all facets pertaining to the company

Attend all required meeting and training sessions

Be available during off periods to ensure Management can reach you for any problems

Standard Operating Procedures

Standing Operating Procedures must be upheld

Radio procedures must be strictly adhered to

Keeping absenteeism and staff turnover levels at a minimum

Assist Lead Monitoring Associate to maintain agreed upon targets

Assist Lead Monitoring Associate to upheld service standards

Meeting and keeping agreed upon targets

How to Apply

For more information and job application details, see; Fidelity Service Group Monitoring Centre Supervisor Central Jobs in South Africa

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