Fidelity Service Group Credit Controller Jobs in South Africa

Fidelity Service Group Credit Controller Jobs in South Africa



Overall Purpose of the Job:

Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum qualification and experience:

  • Matric

  • Credit Management or Finance related qualifications

  • 2-3 Years Collections experience in a high volume consumer environment

  • Strong knowledge of Microsoft Office & Excel

  • Working knowledge of LSN and SAP

  • Strong People & Communication skills

    Main duties & responsibilities:

  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears

  • Accurately record notes resulting from outbound calls to clients in the Listener system;

  • Ensure that the minimum number of prescribed collection calls are achieved daily;

  • Capture debit order resubmissions in the Listener system;

  • Verify client information in the Listener system when making contact with clients;

  • Convert clients from printed communication to electronic communication;

  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;

  • Follow up on client payment commitments;

  • Issue letters of demand & suspension to clients in accordance with the collection policy;

  • Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;

  • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;

  • Understand & communicate company policies, collection policies & service specific information to clients;

  • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;

  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;

  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the
    Contact Centre or by the client directly;

  • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);

  • Communicate the outcome of the resolved query to customers (both internally & externally);

  • Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);

  • Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;

  • Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);

  • Ensure individual & departmental collection & bad debt provision targets are consistently achieved;

  • Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;

  • Participate in various ad-hoc projects within the Credit Control Department;

  • Ensure a high standard of housekeeping at all times.

    Skills and behavioural competencies:

  • Excellent verbal & written communication skills

  • Excellent customer service skills

  • Ability to work under pressure & with difficult customers

  • Excellent telephone skills

  • Computer literate – intermediate Excel skills requirement

  • Accuracy & attention to detail essential

  • Excellent reconciliation skills

  • Attention to detail

  • Interpersonal skills

  • Consistency

  • Resilience

    How to Apply

    For more information and job application details, see; Fidelity Service Group Credit Controller Jobs in South Africa

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