Fenix International Team Lead Jobs in Nigeria
Fenix International Team Lead Jobs in Nigeria
Responsibilities, Deliverables and ActivitiesKey Responsibilities: Sales Target Achievement within assigned Clusters
Achieve Excellent PH of customer portfolio
Recruitment, Training and effective Team management of Sales Team
Deliverables and Activities:
Sales Target Achievement within assigned Clusters:
Market Initiatives - Drive market initiatives to achieve and increase quality customer base in the assigned clusters
Market Activations - Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
Product Targeting - Drive all product mix sales through the right product targeting to the right segment of the prospects / customers.
Product Presentation - Carry out product presentations and exhibitions within assigned clusters
Identify Opportunities - Constantly identify opportunities for driving activation and other sales within clusters.
Plans- Draw up weekly / Monthly route plans for the FPCs
Track Sales- Track daily / weekly / monthly sales target Vs actual with the FPCs
POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management
Achieve Excellent PH:
Sales Compliance - Drive sales process compliance within clusters
Customer Visits - Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
Influence Customer Behavior - Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
Product Choice - Ensure the right product is sold to the right customers
Field Clinic- Participate in Field clinic activities
Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
Training - Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.
Recruitment, Training and Team management:
Recruitment - Regularly recruit new Fenix Power Champions (FPC) within the territory.
Performance Monitoring - Weekly performance monitoring of RPCs and initiating corrective actions where required
Meetings - Hold regular meeting with the RPCs
Training - Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
Commission Structure - Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
Reward- Design reward and recognition schemes for high performing RPCs
Customer Forums - Participate in customer service forums, field clinics, weekly meetings with SCAs
Team Building - Drive #One Team goal within clusters
via team building activities
After Sales Support:
Overdue Customer Visits - Regularly visit overdue customers to ascertain their challenges and resolve
Escalate issues - Escalate lingering issues to the FSMs
Quality Check - Daily / weekly checks on quality of installations by FPCs
Swap stocks - Deploy and track swap stocks and children in the territory
Repossession - Repossess Fenix kits from fringe customers
Stakeholders Engagement:
Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
May represent the business during community engagements and goodwill activities
Reporting:
Send weekly / monthly reports on sales activities within the territory using the approved template
Required Skills and Experience
B.Sc. degree or equivalent
2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
Experience or passion for working in developing markets
Highly Desired Skill:
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions-oriented)
Flexibility with the ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
How to Apply
For more information and job application details, see; Fenix International Team Lead Jobs in Nigeria
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