Fenix International Team Lead Jobs in Nigeria

Fenix International Team Lead Jobs in Nigeria


Responsibilities, Deliverables and Activities

Key Responsibilities:

  • Sales Target Achievement within assigned Clusters

  • Achieve Excellent PH of customer portfolio

  • Recruitment, Training and effective Team management of Sales Team

    Deliverables and Activities:

    Sales Target Achievement within assigned Clusters:

  • Market Initiatives - Drive market initiatives to achieve and increase quality customer base in the assigned clusters

  • Market Activations - Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.

  • Product Targeting - Drive all product mix sales through the right product targeting to the right segment of the prospects / customers.

  • Product Presentation - Carry out product presentations and exhibitions within assigned clusters

  • Identify Opportunities - Constantly identify opportunities for driving activation and other sales within clusters.

  • Plans- Draw up weekly / Monthly route plans for the FPCs

  • Track Sales- Track daily / weekly / monthly sales target Vs actual with the FPCs

  • POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management

    Achieve Excellent PH:

  • Sales Compliance - Drive sales process compliance within clusters

  • Customer Visits - Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems

  • Influence Customer Behavior - Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.

  • Product Choice - Ensure the right product is sold to the right customers

  • Field Clinic- Participate in Field clinic activities

  • Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs

  • Training - Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

    Recruitment, Training and Team management:

  • Recruitment - Regularly recruit new Fenix Power Champions (FPC) within the territory.

  • Performance Monitoring - Weekly performance monitoring of RPCs and initiating corrective actions where required

  • Meetings - Hold regular meeting with the RPCs

  • Training - Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.

  • Commission Structure - Ensure FPCs understanding of commission structures (Colours) and journey with Fenix

  • Reward- Design reward and recognition schemes for high performing RPCs

  • Customer Forums - Participate in customer service forums, field clinics, weekly meetings with SCAs

  • Team Building - Drive #One Team goal within clusters
    via team building activities

    After Sales Support:

  • Overdue Customer Visits - Regularly visit overdue customers to ascertain their challenges and resolve

  • Escalate issues - Escalate lingering issues to the FSMs

  • Quality Check - Daily / weekly checks on quality of installations by FPCs

  • Swap stocks - Deploy and track swap stocks and children in the territory

  • Repossession - Repossess Fenix kits from fringe customers

  • Stakeholders Engagement:

  • Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc

  • May represent the business during community engagements and goodwill activities

    Reporting:

  • Send weekly / monthly reports on sales activities within the territory using the approved template

    Required Skills and Experience

  • B.Sc. degree or equivalent

  • 2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results

  • Experience or passion for working in developing markets

    Highly Desired Skill:

  • Ability to work both in teams and independently

  • Passionate about solving problems for customers in rural communities

  • Proficiency in English Language and 1 or more other Nigerian Languages

  • Critical thinking skills (ability to think outside the box)

  • Good problem-solving skills (solutions-oriented)

  • Flexibility with the ability to work under pressure to meet deadlines

  • Willingness and desire to learn new ideas

    How to Apply

  • For more information and job application details, see; Fenix International Team Lead Jobs in Nigeria


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