Fenix International Project Manager - Credit Service Delivery Jobs in Uganda

Fenix International Project Manager - Credit Service Delivery Jobs in Uganda

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.

Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day.

We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

Responsibilities

Strategy & Project Management - (Approx 30%)

Develop functional goals and priorities for Credit operations which align with the overall Credit strategy for Fenix
Design, scope out, implement, manage and monitor specific projects and initiatives to improve the effectiveness and/or efficiency of our Credit operations
Develop and maintain strong business and technology relationships, becoming a trusted partner to all stakeholders
Tools, Digitization & Automation - (Approx 30%)

Work to scope, build, implement and maintain tools which digitize or automate key aspects of credit operations and data collection (examples: AppSheet, SurveyCTO).
Provide input and leadership into the Software development roadmap and strategic business requirements
Support Country teams in scaling of new tools which are part of the credit ecosystem. Depending on the level of support from Global Software, Global Product or other teams, this may include project planning, management and monitoring or support in specific areas like training or troubleshooting technical, logistical and operational barriers.
Provide support to Country teams on practical credit operational needs or troubleshooting best supported at the Global level (ex: Commissions calculation)
Work with Global Software to design and manage how Global and Country-level KPIs, metrics, dashboards, etc. are translated to team-facing views (on interfaces such as FenixGo, Country Wiki pages, etc.)
Research & Analytics - (Approx 30%)

Analysis and monitoring of effectiveness and efficiency of loan servicing / credit operations standards (post pilot / experiment stage)
Integration of external data sources such as GSM product usage data and MTN mobile service user data into insights for Credit operations.
Conducting ongoing research activities (quantitative & qualitative) and market assessments to inform future strategies
Preparing and disseminating reports across country and global teams
Performing data analysis to inform strategic decisions by evaluating past trends and

current conditions and providing recommendations (Tableau)
Building dashboards that include both key business metrics and oversight of operational implementation (Tableau)
Design and implement research projects to increase our insights into our customers and the markets where we work (example: working with Commercial on market segmentation, mapping seasonality of income in each market, creating financial diaries for different customer segments or personas, etc.).
Processes, Systems & Standards - (Approx 10%)

Develop and maintain a Credit operations “playbook” of insights, guidelines, internal and external case studies, process workflows, standard operating procedures and cultural values
Analyze and improve existing standards for credit operations and introduce new standards and best practices (example: creating a blueprint for the “ideal” onboarding process)
Support the Credit BI & Analytics Manager in documenting and standardizing business rules and definitions for account and loan processes and metrics
Support development of an environment of internal controls and compliance

Requirements

Masters degree or equivalent work experience

At least 4 years of relevant experience with 1 or 2 years experience or education in business analysis, project management, or similar, particularly in sectors like retail financial services or telecommunications.

Exceptional analytical skills and ability to synthesize and interpret qualitative and quantitative data into practical strategy recommendations. Ideally, this would include experience with tools such as STATA or Tableau, and ability to query databases using MySQL
Skilled in project management, with an exceptional ability to collaborate, influence, and execute against strategy

Exceptional judgement, problem-solving skills, and ability to “Think Big & Make it Happen” both independently and collaboratively

Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise

Excellent written, verbal, and interpersonal communications (English)

Commitment to live and work with Fenix in East Africa for at least 2 years

How to Apply

Interested and qualified candidates should apply online by 5th August, 2019

For more information and job application details, see; Fenix International Project Manager - Credit Service Delivery Jobs in Uganda

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