Federal Ministry of Labour & Employment Service Center Supervisor Jobs in Nigeria

Federal Ministry of Labour & Employment Service Center Supervisor Jobs in Nigeria

Job Responsibilities

Overseeing daily operational activities on pending jobs

Allocating jobs to the technicians and monitoring their activities

Reviewing daily work report with the team and taking corrective measures

Coordinating with spare parts officers. Placing order for parts and tracking the orders

Ensure KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc) are met

Ensure quality service delivery with minimum recurrent repair

Reduction of customer escalations

Daily monitoring the productivity of the technicians

Preparing weekly budget for service operations

Preparing spare part failure report

Checking local repair possibilities for PNA cases, and sending the repair quotations to the service manager for approval

Ensuring adequate spare parts are available at the SVCs (Safety stock planning and execution)

Generating and achieving out-warranty income targets (Reduction in third party repairs installations)

Monitoring and completion of AMCs (Annual Maintenance Contract)

Improving service centre hygiene and compliance to service standards (Job cards, processes, policies, etc)

Participating in monthly/quarterly spare parts counting and labelling activities

Ensuring service cost reduction through proper inventory control methods

Technical skill monitoring and productivity improvement

Planning, organizing and scheduling training for front, backend and field force team.

Job Requirements

A minimum of HND / Bachelor’s Degree in Electrical / Electronic Engineering or any other relevant discipline

6 - 8 years technical

service/maintenance experience in a sales driven organisation

Good knowledge of a recognized ERP package

Ability to think outside the box

Leadership skills

Attention to details

Good Communication skills

Customer service oriented

Proficient in the use of Microsoft Word, Microsoft Excel & Microsoft PowerPoint.

How to Apply

Interested and qualified candidates should send their Applications / CV to: trupurposejobs@gmail.com using "Service Center Supervisor - Ring Road" as the subject of the mail.

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