Family Bank Senior Relationship Manager Micro Banking Jobs in Kenya
Family Bank Senior Relationship Manager Micro Banking Jobs in Kenya
Key Responsibilities:Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
Develop and lead the implementation of the micro Banking Segment strategy in line with the overall Retail Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
Drive sustainable growth and acquisition of new customers for the Micro Banking through the creation, development and maintenance of high quality advisory relationships.
To drive customer-led propositions for the Micro Banking Segment by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
Manage an effective Micro Banking customer’s loyalty program for networking and deepening of Micro Banking market penetration through the Mobile lending strategy.
Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
Facilitate training programs to enhance product knowledge to the Retail Banking teams, branch staff and sales teams on Micro Banking Products.
Maintains a detailed and current understanding of the industry; (Micro Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the Micro Banking portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Lead, motivate, and continuously develop a credible high performing Micro Banking team.
Review reports to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements.
Submit Excess Applications where applicable and ensue NFI is collected as required.
Manage check referral process to ensure timely feedback.
Ensure house-keeping activities are undertaken without failure to guarantee a clean book
Support business operations to ensure audit operations return a minimum of “satisfactory” rating.
Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
Acquisition and managing of Micro Banking customer relationships through pro-active and consultative approach and detailed understanding of existing
customers’ businesses to enhance liabilities and revenues
Achieve budgeted growth in Micro Banking within agreed and approved business risk parameters.
Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members.
Any other official duties that may be assigned to you from time to time by Management.
Key Competencies and Attributes
Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
Goal focused and able to spot business opportunities.
Builds networks and maintains strong relationships.
Has passion and drive to achieve results under difficult circumstances
Pleasant and able to relate well in diverse social set ups and teams
Upholds high standard of Professionalism, integrity and respect for others
Drives high performance in teams.
Ability to develop productive working relationships and achieve results with deadlines.
Qualifications:
Bachelor’s degree in Commerce/Business related field.
Master’s Degree or Professional qualification in Banking or related field is a plus.
Comprehensive understanding of the Micro Banking market, external environment, and sector.
Strong presentation skill set
Good analytical skills
Highly effective communication and collaboration skills
High level of cooperation with others and is responsive to the bank’s and team’s needs.
Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 20th January 2023. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
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