Fairmont The Norfolk Reservations Supervisor Jobs in Kenya

Fairmont The Norfolk Reservations Supervisor Jobs in Kenya

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Supervisor your responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP’s, special requests etc.) in accordance with established standards setout by the hotel and company.

What is in it for You:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will be Doing:

Reporting to the Cluster Reservations and Revenue Manager, responsibilities and essential job functions include but are not limited to the following:

Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.

Follow-up on all voicemails and emails in a timely manner

Responsible for changes, cancellations, billing, upgrading, etc for all guests

Responsible for charging advance deposits, no-show fees and cancellation fees

Process and follow up on special guest requests

Working directly with all clients to handle any additions/cancellations/changes.

Assist in providing reservation related training to applicable operational departments

Review group resumes each week and double check

VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.

Perform all duties per the Reservations Daily / Weekly / Monthly checklist.

Maintaining and responding to all requests received in the Reservations email address

Research and support any / all Travel Agent commission inquiries

Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible

Support the hotel’s ongoing service and standards and philosophy.

Other projects and duties as assigned.

Your Experience and Skills Include:

Certificate /diploma /degree in Hospitality Management an asset

Strong keyboard skills.

Excellent telephone manner mandatory – must enjoy working on the phone and talking to guests all day

Excellent written and verbal communication skills

Previous front office and/or reservations experience is an asset

Exceptional ability to work under deadline pressures

Detail-oriented and numerical aptitude

Previous experience with Opera, Micros an asset

Good working knowledge of Microsoft Excel and Word

How to Apply

For more information and job application details, see; Fairmont The Norfolk Reservations Supervisor Jobs in Kenya

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