Fairmont The Norfolk Executive Housekeeper Jobs in Kenya

Fairmont The Norfolk Executive Housekeeper Jobs in Kenya

Job Description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:

Assist in the administration and management of the Housekeeping operation

Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures

Conduct regular inspections of guestrooms

Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings

Responsible to train supervisors and fulfill training role in the absence of the trainer

Handle guest complaints and follow through on required actions

Involvement in special projects associated within the housekeeping scope of responsibilities

Ensure lost and found procedures are followed through accurately and consistently

Maintain a close working relationship with the Engineering and Front Office departments

Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel

To check manning levels and ensure the department is adequately staffed at all times.

To ensure agreed productivity level and wise use of overtime when required

To evaluate and action disciplinary actions where necessary

To supervise that all records and files are kept orderly and up-to-date

To assist in preparation of budget and objectives

Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed

To make sure all keys handled by Housekeeping staff are kept safely and records are complete

To maintain and check agreed grooming of Housekeeping staff regularly

To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level

To make sure all equipment used is kept in good order and condition

Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts

Maximize hotel profitability by properly managing expenses, labour and other material resources

To be health and safety conscious and actively involved in maintaining a safe work environment

Manages expenses, labour and other resources

Participates in regular inventories and analysis of losses

To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules

Must be able to work well under pressure in a fast passed and constantly changing environment.

Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.

Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards

Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas

Attends and conducts regular Housekeeping and Laundry communication information

In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable

Other duties as assigned

Qualifications

Your experience and skills include:

Fluency in English (verbal and written) essential

Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment

Minimum 2 years’ experience in hotel Housekeeping and Laundry department

Proven training skills

Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction

Computer literacy a must, with a strong knowledge of Word, Excel and Outlook

Experience with Hotel Property Management System (Micros-Fidelio) is desirable

Must be proactive with a meticulous eye for detail

Strong developmental and mentorship skills

Strong organizational, supervisory and communication skills

Dynamic, energetic, creative and thrives under pressure

How to Apply

For more information and job application details, see; Fairmont The Norfolk Executive Housekeeper Jobs in Kenya

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