Fairmont Hotels & Resorts Concierge Jobs in Kenya

Fairmont Hotels & Resorts Concierge Jobs in Kenya

Fairmont The Norfolk

Location: Nairobi City, Kenya

Category: Rooms

Posted Date: 06/10/2022

Job Start Date: 01/11/2022

Job Type: Permanent Full-Time

Concierge

The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge.

Your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay.

Acting as a liason between Owners, Guests, internal departments, and external vendors, you help ensure not only the Owners and guests enjoy their Lodge experience but assist in making all requests as seamless as possible.

What is in It for You:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social
Responsibility activities, like Planet 21

What You Will Be Doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Assist guests with all inquiries, both hotel and non-hotel related

Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known

Maintain good relationship with Airport Concierge

Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

Maintain detailed knowledge of the activities of the day and of key occurrences in your city/ location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards

Consult Log Book for information/requests left by outgoing shift

Manage incoming guest mail, messages, facsimiles and special deliveries

Manage all transportation requests

Manage outgoing guest mail, courier services and parcel postage as requested by guests

Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

Receive telephone calls and take messages for guests who are out

Conducts all of the above in accordance with the hotel’s policy, while adhering to Fairmont

brand Standards

Your Experience and Skills Include:

Skilled in Front Office operations and supervision with the ability to work in a multicultural and diverse environment

Minimum 3 - 5 years’ relevant experience with at least 2 year at a Guest services

Penchant for customer service and effectively manage guest complaints

Ability to train and manage a dynamic team

Excellent English communication skills; both verbal and written

Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

Your Team and Working Environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel.

The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens.

The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor

How to Apply

For more information and job application details, see: Fairmont Hotels & Resorts Concierge Jobs in Kenya

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