Fairmont Hotels & Resorts Concierge Intern - Jobs in Kenya

Fairmont Hotels & Resorts Concierge Intern - Jobs in Kenya

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.


What is in it for you:

Learning programs through our Academies and the opportunity to earn qualifications while on internship

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:

Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel

Consistently offer professional, friendly and engaging service

Ensure the timely and efficient transfer of luggage to and from the guest’s room

Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services

Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, including all safety policies

Other duties as assigned


Your experience and skills include:

Previous customer service experience required

Service focused personality is essential

Previous experience as a Bellperson/Porter an asset

Valid driver’s license

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team

Strong

interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physically fit and able to lift 15+kg and carry guest luggage

Possibility of making a study agreement of at least 6 months


Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.


Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


How to apply
For more information and job application details, see; Fairmont Hotels & Resorts Concierge Intern Jobs in Kenya

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