Fadac Resources and Services Customer Service Representative Jobs in Nigeria

Fadac Resources and Services Customer Service Representative Jobs in Nigeria


Job Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face.

  • To provide practical knowledge of customer service related issues in a service organization.

  • Respond promptly to customer inquiries and complaints

  • Obtain and evaluate all relevant information to handle product and service inquiries.

  • Provide pricing and delivery information

  • Process orders, forms, applications and requests

  • Keep records of customer interactions and transactions

  • Record details of inquiries, comments and complaints

  • Record details of actions taken

  • Prepare and distribute customer activity reports

  • Maintain customer databases

  • Follow up on customer request

  • Provide feedback on the efficiency of the customer service process

    Job Requirements

  • Minimum of BSc in Mass Communication or any related field

  • 2 - 3 years of proven work experience as a Customer service representative

  • Good Interpersonal and Listening skills

  • Good Communication skills - verbal and written

  • Problem analysis and problem-solving

  • Knowledge of customer service principles and practices.

  • Attention to details and accuracy

    How to Apply

  • For more information and job application details, see; Fadac Resources and Services Customer Service Representative Jobs in Nigeria


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