Eye Foundation Hospital Group Optical Manager Jobs in Nigeria
Eye Foundation Hospital Group Optical Manager Jobs in Nigeria
Job Summary Optical Manager is responsible for the smooth operation of the store, ensuring the delivery of consistent delightful experience for our customers and excellence in sales performance to keep the store profitable. In addition, the Optical Manager is responsible for maintaining an enabling environment and workspace for our clinicians and work colleagues.
Responsibilities
Your duties shall fall include, but not limited to the following:
Ensure a seamless operation of daily activities at the assigned TES store
Develop a strong knowledge of the organization’s range of product and service offerings
Supervise and coordinate all customer related activities
Drive the delivery of quality care to patients
Assist clinicians in attending to patients
Assist clients in choosing frames and lenses options and consummating all sales transactions
Manage the billing and payment process with clients
Effectively manage the TES store’s inventory including but not limited to taking stock and reconciliation of products, receiving and validating of inventory, collating and promptly transferring inventory as needed to Head Offices or other TES stores
Maintain liaison with other units of the organization in ensuring requests, orders, customer complaints and other issues are promptly addressed
Deliver prompt and accurate reports in a timely manner on sales, inventory and other performance indices as may be stipulated
Undertake general administrative work in the TES store
Accurately order, invoice, collect (if needed), and reconcile optical jobs, supplies and other inventory required for the smooth running of the TES store
Monitor and maintain office equipment, and inventory supplies and maintain their safe keeping at all times
Initiate timely requisitions for replacement of stock
Provide cover for Optical Managers at other TES locations when the need arises
Participate in meetings, activities targeted at improving staff and organizational performance and results
Courteously attend to all stakeholders (other units, vendors, clients and patients) - physically and on the phone
Assist with conducting business reviews and market intelligence to ensure TES provides competitive products, services and
experience to its clients
Escalate and resolve areas of concern to ensure client needs are fulfilled effectively and operational gaps at TES Store and other units are promptly addressed
Undertake assessment and review visits to sales outlets and report back on findings as needed
Undertake any other task as may be assigned by line manager and Management.
Qualifications
A Bachelor's degree in any relevant field especially in Humanities and Social Sciences
A minimum of 2 years working experience in a relevant field.
Prior sales and/or customer service experience is an added advantage.
Must be computer savvy - use of Microsoft Office tools ( and its equivalent) and Emails.
Core Values:
Accountability
Resourcefulness
Ethics
Flexibility
Respectful Engagement
Empathy.
How to Apply
Interested and qualified candidates should submit their CV and suitability statement as a single attachment to:
careers@eyefoundationhospital.com The subject of the email should be the Position Title and the CV/Suitability Statement should be saved in the applicant’s full name.
Note:
Eye Foundation Hospital Group is an equal opportunities employer and is committed to achieving gender balance within the organization.
Only shortlisted candidates will be contacted.
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