Executives Online Telco Delivery Head Jobs in South Africa
Executives Online Telco Delivery Head Jobs in South Africa
Job DescriptionThis position reports into the GBU TM&U Market Head and will be required to provide strong process & technical leadership, with hands on experience in managing regional delivery function.
Should have a good understanding of processes, industry best Practices and key metrics.
Responsible & accountable for end to end operations and for seamless delivery of operations for an entire region aligning to company global directions.
Role Expectations
Develop & refine relevant processes, systems and tools to deliver delivery services to TM&U clients.
Develops new approaches and processes, which contribute both to stepchange improvements in current area, and to business growth / efficiency in wider organization.
Responsible for communication of strategy / initiatives / high level performance metrics.
Manage delivery teams across accounts owning and reporting on following key Metrics
Revenues growth
Account growth through account farming for new opportunities
Maintain & ensure project margins meeting targets
Maintain / Optimize operating costs
CSAT – At all levels (Tactical, Operational and Strategic)
ESAT g. Collections and Cash Position
Ensure clients are proactively engaged on a transformation journey with automation, process engineering tools and techniques are implemented.
Lead customer steerco’s and executive meetings and attend to customer issues and requirements.
Contribute towards developing account business plans and provide accurate and timely forecasts.
Identify, Hire & manage a team of project managers, delivery managers, & technologists as per the requirements.
Managing Billing (Invoicing) & Revenue Forecasting.
Locating & managing third party vendors and
partners for delivery and KPIs
Manage & mentor the technical team to deliver a customer-first delivery experience
Accountable for overall direction of multiple, large, complex operations, functions or projects, which may contain significant scope, ambiguity, risk & geographical diversity.
Collection & Maintenance of variance data & creating feedback loops to improve the function based on variance data analysis.
Responsible for delivery to agreed service levels and defines key performance indicators/project milestones.
Has major input to budget setting/financial.
Interact cross-departmentally, extensively with, Sales and Support organizations, to influence the appropriate action and/or attention to the issue at hand.
Provide regular reporting and departmental updates to senior management and key stakeholders
Skill Sets
Telecommunications industry experience is a must; should have worked at different operational levels.
Strong project management and analytical skills complemented with proactive management approach - ability to coordinate with teams at GBU level.
Excellent verbal & written communication skills with expertise in managing customer / internal communications.
Excellent presentation skills.
Self-starter use to working in start-up environment with minimal direction.
Multi-cultural or international experience.
Strong business modelling, operational management and contract negotiation expertise.
Ability to work independently on complex problems and collaborate across cross functional teams
Willingness to travel & on short notice.
Work/Professional Experience:
15 – 20 years of experience with at least 10-15 years in leading the Professional Services capabilities.
Professional certifications in project management / Telecommunications frameworks.
How to Apply
For more information and job application details, see; Executives Online Telco Delivery Head Jobs in South Africa
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