Excellent Front Desk / Customer Service Representative Jobs in Nigeria

Excellent Front Desk / Customer Service Representative Jobs in Nigeria

Job Description

We are looking for a pleasant and friendly female Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

Duties and Responsibilities

Keep front desk clean, tidy and supplied with all the necessary supplies

Greet, communicate with and welcome guests

Answer all the customers' questions and address their complaints

Answer all incoming calls, redirect them when needed

Receive letters, packages and send them to appropriate destination

Prepare and manage outgoing mail

Check, sort and forward emails

Monitor office supplies

Make supply orders when needed

Monitor and update records and files

Monitor and log office expenses and costs

Filing and assisting the HR and Admin department is administrative role

Requirements and Qualifications

Must have an HND or BA or a BSc

3 years of experience as Front Desk Representative or similar role

Hands on experience with office machines (for example computer, printer etc.)

In-depthknowledge of office management and bookkeeping

Excellent knowledge of MS Office (especially Excel and Word)

Sense of ownership and pride in your performance and its impact

on company’s success

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Customer-oriented minds

Must be smart, willing to learn and be a dependable team player

Integrity is key in this role

Ability to multi task and ensure completion of given task per time.

Age should be between 25 and 27 years.

How to Apply

Interested and qualified candidates should forward their CV to: excellentjobs95@gmail.com using the Job Title as the subject of the mail.

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