Evidence Action Community Service Assistant Jobs in Kenya

Evidence Action Community Service Assistant Jobs in Kenya

About Evidence Action

Evidence Action is a global non-profit organization with an approach distinctive in international development - we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Our programs have grown since our founding in 2013 to reach over 280 million people annually. We deliver high impact for every dollar spent, as recognized by , , and .

We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions.

Our has helped governments in Africa and Asia deliver over 1.4 billion childhood deworming treatments, improving health, education, and incomes. provides sustained safe water access to over 4 million people in rural Africa, preventing childhood illness and deaths.

We drive innovation. Our builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in which do not meet our criteria; those that advance deliver outsized impact for millions of people.

We are global. Across eight countries in Africa and Asia, our 400+ people are united by a tremendous passion for our mission and impact. We are strong because of our diversity of experience, geography, and background - with over 90% of our people in the countries where our impact is focused.

We have big ambitions. Our goal is to double our impact by 2024, to fulfill our vision of a world where hundreds of millions of people in the poorest places have better opportunities and their lives are measurably improved. We believe in bold and urgent action - because poverty doesn’t wait, and neither should we.

We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.

Job purpose

Call Center Community Service Assistant –position is primarily an office-based position which plays an important role as an interface between Safe Water Programs and local community leaders and elected dispenser promoters in delivering the chlorine dispenser safe water intervention to rural communities.

Duties and responsibilities

Make calls to the community elected promoters to collate information about dispenser maintenance issues, chlorine refilling, and community issues regarding dispenser use and water treatment.

Make calls to secure field teams appointments for community meetings/training, community leader's meetings and/or field visits.

Maintaining a database of promoter contacts, promoter calls feedback and issues raised.

Ensuring that all calls and issues are logged on the issue tracker on PROGMIS.

Maintaining well-organized hard data and folders of promoter scripts, contacts etc.

Any other activity assigned by the supervisor.

Qualifications

Diploma in Customer Service/ Community Development/ Social Work/ Teaching or related fields

Certificate in computer skills in MS Office suite.

At least 1-2 years experience working with communities or social enterprises/NGOs.

Experience in a Call Centre, communication and public relations is an added advantage.

Good language skills in English and Kiswahili both spoken and written. Must speak the Local language (depending on the preferred office location – a MUST.

Stock management experience/qualifications are an added advantage.

Attributes

Excellent communication skills and telephone mannerisms.

Good computer skills, data entry and management skills.

High-level discipline and good character while engaging with promoters and other community leaders, program teams and managers.

Good presentation skills, basic office etiquette, office housekeeping, and punctuality.

High level of integrity and stewardship.

Teamwork. Embraces teamwork and aspires and supports the ideals of working in a teamwork environment as a team champion.

Passion to work in a rural community setting.

Self-driven and highly motivated to deliver results within tight deadlines.

Proactive and ambitious to support innovation and change in a dynamic working environment.

Positive attitude to work and to development in a fast-paced work environment.

How to Apply

For more information and job application details, see; Evidence Action Community Service Assistant Jobs in Kenya

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