European Union Delegation to Kenya Regional IT Officer Jobs in Kenya

European Union Delegation to Kenya Regional IT Officer Jobs in Kenya

We Are

The European External Action Service (EEAS) is the EU's diplomatic service. It helps the EU's foreign affairs chief – the High Representative for Foreign Affairs and Security Policy – carry out the Union's Common Foreign and Security Policy.

The European Union (EU) currently has 144 Delegations, eight of which are to international organisations. In all, 6200 staff are currently serving in these Union Delegations.

The EU Delegations are placed under the authority of the High Representative of the Union for Foreign Affairs and Security Policy, who is also Vice President of the European Commission.

The work of a Delegation varies from country to country but, in general, covers political matters, press and information, trade, aid management and the external aspects of internal EU policies.

We Propose

A position as Regional IT Officer (RITO) in Kenya – job n° 354665

Place of Employment: Nairobi, Kenya lca: 25%post Available: immediately

We will offer to the successful candidate a contract corresponding to a Contract Agent FG III contract, as per Article 3a of the Conditions of Employment of Other Servants of the European Union (CEOS) for an initial period of 3 years, with possibility of renewal.

Legal Basis

The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS).(1)

It is recalled, that if the interest of the service so requires, the selection procedures can be terminated at any stage in the interest of the service.

We Look for

The Regional IT Officer will be responsible, under the authority of the Head of Delegation (HOD) and under the direct responsibility of the Head of Administration (HOA), and the guidance of the division EEAS RM.BS.3, for the day-to-day running of the IT infrastructure and the support to the users of the Delegations under the remit of the regional center.

The main tasks to be executed are:

ICT infrastructure management

Ensure the implementation and perform daily operations of the server infrastructure, their maintenance, upgrades, updates, backups, restores, capacity planning, security and audit, incident and problem management.

Manage shared resources (disks, printers); assign rights to users; create and maintain necessary automation scripts.

Manage the internal LAN, the IP address allocation and other network equipment.

In general, take the necessary measures to ensure a high level of quality and availability in the ICT infrastructure.

Ensure the proper registration, by using the ticketing tool, all IT incidents and service requests reported to him and, whenever unable to provide a solution, escalate to the appropriate higher level of support.

Ensure, follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively.

Supervise and support the activities of the Level1 IT support staff in the assigned Delegations. Ensure defined processes are well followed by the IT staff (proper use of ITSM tools)

Monitor closely the status of the IT infrastructure and react properly to incidents and outages.

Install and manage the Wifi infrastructure of the Delegations.

ICT equipment management

Deploy the new PC/Laptops Reference configurations, software updates, etc. via the provided tools and procedures (Ivanti and SCCM) in coordination with HQ support and local ITSUP.

ICT security management

Apply the security policies decided by the HQ and propose additional measures if necessary.

Manage whenever necessary the accounts, keeping updated the different directories.

Ensure that all precautions are taken concerning sensitive information.

In general, implement the necessary measures to keep a high level of IT security in the office.

ICT advice and management

Organize and/or attend meetings on day-to-day matters related with the IT operation, participate in discussions, assessing the impact of changes and make recommendations.

Assist the Head of Administration with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs.
Assist in the negotiation with suppliers, associated agencies with regard to equipment, cabling, access to Internet etc.

Maintain necessary budgetary control records.
Prepare a quarterly activity report.

Ensure business continuity

by remotely managing the ICT infrastructure during absences or missions of other RITOs for the Delegations in the same regional group.

Perform regular and frequent missions to the Delegations within the same region or exceptionally on demand to other regions.

Participate in one or more “Centres of Expertise” (COE), according to his expertise on specific IT fields, and provide effective 2nd/3rd level of IT support to all Delegations.

In parallel, participate in global IT projects, related to his expertise, as requested by EEAS RM.BS.3.

Optionally and when requested by EEAS RM.BS.3, act as "Service Owner" i.e. responsible for the delivery of specific IT services, at global scale.

Eligibility Criteria

Further to the conditions set out in Article 82 CEOS, in order to be eligible for the post of contract agent FG III, candidates must:

Have passed a valid EPSO CAST in a valid FG for this post or

Be registered in the EPSO Permanent CAST in a valid FG for this post

Candidates must meet the minimum qualifications for engagement as contract agent FG III:

Have a level of post-secondary education attested by a diploma; or

Alevel of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years; or

In exceptional circumstances and where justified in the interest of the service, professional training or professional experience of an equivalent level (related to the nature of the tasks and qualifications indicated in the Job Description).

Have the capacity to work in languages of CFSP necessary for the performance of their duties;

Be a national of one of the Member States of the European Union and enjoy full rights as a citizen.

Selection Criteria

Proven pertinent experience in at least 3 of the following areas:

Installation and maintenance of Datacentre infrastructure. This includes hardware-racking-cabling-configuration-monitoring-patching-upgrading-power and cooling-UPS.

Knowledge of Microsoft OS for servers, virtualization and storage (VMWARE and/or HyperV).
Installation and maintenance of enterprise networks (LAN, router, firewalls, wifi, fiber and coper cabling, VOIP technologies, videoconferencing…).

Configuration, maintenance, patching and support of workplace equipment (laptops, desktops, printers, smartphone, tablets) in a large environment including software distribution and remote support.

End-user support in front and back office – including ITIL processes.

General skills and competencies

Candidates should demonstrate (and will be evaluated on):

Proven knowledge of and/or certification in:

Physical infrastructure of a DC ( racking / KVM / PDU / power / Cooling)

Servers and storage Management

Virtualization management (Vmware / Hyper V / Sina)

End point management (staging-patching-debugging-Ivanti-SCCM)

LAN management (switches/cabling)
being “service minded” with experience in end-user support (remotely and onsite) and ITIL processes;

Strong communication skills – capacity to translate complex technical matters into “user language”;

A sense of initiative, autonomy and pragmatic approach;

Very good organisational skills and a service minded attitude;

A capacity to assure quality, speed and accuracy in performing complex tasks in a multicultural environment.

Furthermore

Experience in handling secure communications and classified information;

Knowledge of IT tools used in EU institutions (ARES, MIPS, Sysper2, Syslog, RUE, etc.);

Experience of working in a team in multi-disciplinary and multi-cultural environment;
experience in managing large infrastructure projects;

Previous experience in EU institutions and/or EU Delegations, notably from the administrative section

Will be considered as assets.

Working languages

Capacity to work in languages of the CFSP and external relations necessary for the performance of their duties (EN and FR);

Knowledge of French will be considered as an asset.

How to Apply

For more information and job application details, see; European Union Delegation to Kenya Regional IT Officer Jobs in Kenya

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