Ethiopian Public Health Institute Call Agent Jobs in Ethiopia
Ethiopian Public Health Institute Call Agent Jobs in Ethiopia
Job DescriptionEthiopian Public Health institute needs to employ in the following positions on contract bases.Joining the COVID-19 response, World Bank and MOH have been supporting emergency response for the Regional and National Emergency operational Centre (EOC) to enhance the impact, reach and efficiency of responses through the integration and coordination of risk communication, Surveillance, case management, mental health, special need, Point of entry, logistics & EOC activities and approaches in strong collaboration with the health team, IM, and under the guidance of EOC each pillar chief.COVID-19 infection and maintaining the continuum of essential services of EOC through strengthening coordination and technical support at the national and regional level by deployment of technical assistance (TA).
EPHI will deploy TAs who will be supporting the Federal Ministry of health/Ethiopian Public Health Institute at national level and regional level at region EOC. The TAs also will link with the Regional Health Bureau Country office and regional office staffs, and their respective Regional health bureaus and to regularly update on the regional level response and gaps in the areas of COVID-19, as per assigned and provide information and technical support when necessary.
Background
Ethiopian public Health Institute (EPHI) is currently making strong effort to respond to and contain COVID-19 pandemic from the country.
The institute has established call center in order to collect rumor, provide COVID-19 related information and awareness to the public.
To ensure this the institute is working 24/7.
To compliment this effort the institute is looking for qualified individuals who could work as Call Agent.
Roles and Responsibilities of Call Center Agent
Answering calls from customers professionally and responding to customer inquiries
Identify and escalate issues to supervisors
Handling and resolving customer inquiries
Following up complicated customer calls where required
Provide health information to customers
Document all call information according to standard operating procedures
Capture rumors, call logs and call reports as necessary and updating them in available applications
Obtaining and evaluating all relevant data to
handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Take escalated calls, in order to ensure issue resolution and customer satisfaction.
Other duties as assigned
Job Requirements
Education Level
BSC Nursing, Health Officer or Health Education
Work experience
0 years of experience
Excellent computer skills;
Ability to work effectively in a fast-paced environment. Organized, able to prioritize and work independently
Required Knowledge, Skills and Abilities
Good computer skill, excellent data entry and typing skills
Excellent communication skills.
Good organizational skills and attention to detail are essential.
Must have good interpersonal and active listening skills
Ability to handle stressful situation appropriately
Knowledge of customer service practices and principles
Experience in dealing with the public.
Able to maintain customer confidentiality.
Work Environment
Must be willing to work on shift basis; nights, weekends and holidays as well as normal daytime hours.
Must be able to calmly handle angry and unhappy customers.
Able to sit in front of and work on a computer screen for long periods of time.
Must be able to work in high pressure, stressful situations.
How to Apply
NB
Applicants should send their CV and credintials not more than 5 pages through ethio jobs.
Applicants need to apply for the region including Addis Ababa,DireDawa&Sidama which they want to work, hence the compettion will also among the regions applicats.
For all applicants one applicant can not apply more than one position.
The selected candidates should present their release paper or leave with out pay letter from their respective organization with in five days to employ for this emergence response assignment.If not the next applicant will communicated.
The selected candidates need to have and work with their personal lap tops
Covid-19 risk allowance payment will not apply for all aplicants
Interested applicants can register in Online through ethiojobs.net or send their CVs and relevant documents at the address given below within 5 working days from the first appearance of the announcement during office hours (8:30 AM to 12:30 PM and 1:30 PM to 5:00 PM).
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
