Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs in Ethiopia
Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs in Ethiopia
Job PurposeThe purpose of this job is to ensure smooth and transparent relationship of the Exchange with members, clients and external stakeholders; to monitor and ensure continuous customers satisfaction and timely response to customer enquiries; to coordinate with functional Divisions to improve customers satisfaction and to resolve members’ and clients’ requests, questions and complaints as a focal person.
Duties and Responsibilities
Participates in the preparing and updating customer services guidelines, manuals,
processes flows, complaint tracking and reporting formats of the division and other
divisions;
Plans and organizes engagement events with internal and external customers of the
Exchange together with other concerned divisions of the Exchange;
Provides front-line advice and support to customers and gather feedback or complaint from customers on the Exchange service and prepare periodic reports;
Makes sure that customers and stakeholders of the Exchange are provided with the
best customer service and maintain good relationship with different regional
government bodies;
Facilitate stakeholders meeting and record minutes of the meeting as well as follow
up issues raised in the meetings and works closely with other departments in
processing customer related requests;
Verify the MCA is properly signed by members and clients and communicate the
agreement to the
Exchange Actors Admission division timely and provide guidance to
customers;
Document all the MCA files registered to be declined, and send the scanned document
to EAA division timely;
Provide proper guidance to Non-Member direct traders, register and make sure the
complete document is sent to EAA division;
Participate in panel discussions concerning newly introduced commodities in the
Exchange as appropriate;
Engage in different operational duties concerning commodity quality, dispatching
problems, contraband controlling, deliverables from Export work force, and re-arrival
follow-up.
Facilitate different communication responsibilities, such as organize different news
regarding the branch office and facilitate Media visits;
Prepare different reports concerning commodities in the Exchange and communicate
with the respective offices;
Participates in conducting customer satisfaction survey;
Performs other duties assigned by the immediate supervisor.
Job Requirements
MBA\MA\MSc\BA\BSc Marketing, Management, Economics, Business Management and related fields and
2/4 years relevant experience in customer relationship management, customer compliant handling, warehouse operations, Sales Management, Marketing, and related areas
How to Apply
All interested and qualified applicants may send a cover/application letter and updated CV with relevant important documents via: jobs@ecx.com.et or in hard copy by post with position marked on the envelope: Ethiopia Commodity Exchange, P.O. Box 17341, Addis Ababa or at Respective ECX branch Offices on or before September 25, 2020
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