EthioChicken Junior Customer Experience Officer Jobs in Ethiopia

The Jr. Customer Experience Officer will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience.

The Primary objectives of the Customer Insight& Innovation team at Ethiochicken is to drive incremental improvements to our NPS (Net promoter score) and drive repeat business to grow our loyal customer base.

Duties and Responsibilities

Conduct weekly post DOCs delivery experience survey &quarterly customer satisfaction survey, including;