Ericsson Mobile Money Operations Assurance Manager Jobs in Uganda

Ericsson Mobile Money Operations Assurance Manager Jobs in Uganda

Job Summary:

Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Contract.

The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets.

The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.

The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit.

Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.

You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.

Job Description

  • Own and execute Ericsson Converged Wallet Platform operational plans
  • Support in resolution of Operations issues related to platform and customer queries.
  • Drive Weekly/Monthly Governance with MTN Group and South Africa
  • Customer management during emergency situations
  • Secure SLA/KPI fulfillment
  • CAB Management Ericsson
  • CAB Management Customer
  • Team management located onsite as well as GSCs.
  • Festive & event platform planning & presentation
  • Responsible for Planning & Capacity management
    Audit Management (External & Internal)
  • Weekly/Monthly Governance with GSC

    Key Qualifications
  • Experience in Managed Services in Operational assurance or SME areas. 3+ Years
  • Proven knowledge
    of MSTOP, ITIL
    Experience in operating Managed Services tools.
  • Primarily MSDP.
  • Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
  • BSS Experience 3+ years
  • Strong leadership skills with focus on team performance
  • Result oriented with customer first attitude
  • Can handle stressful and ambiguous situations
  • Excellent communication skills in written and spoken English
  • Self-motivated with strong drive and initiative, collaborative, relating and networking
  • Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
  • Good at handling resource planning and competence development
  • University degree in Technology or Economics, preferably MSC, MBA or equivalent

    How to Apply
  • Interested and qualified candidates should apply online by 21st July 2019
  • For more information and job application details, see; Ericsson Mobile Money Operations Assurance Manager Jobs in Uganda
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