Ericsson Charging Support Engineer Jobs in Kenya
Ericsson Charging Support Engineer Jobs in Kenya
Our Exciting OpportunityWe are now looking for a Charging Support Engineer that will provide technical service and support to our customers.
In this role, you will fix and resolve problems to stabilize and optimize customer networks.
You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Specialist typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
You are encouraged to travel internationally and work in different cultural environments.
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a Support Specialist will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
The role more than often requires you to take on big responsibility and work independently.
You will do
Customer Service Request handling
Provide a preemptive solution to stabilize and optimize customer network
Perform remote and on-site troubleshooting in the customer network
Handling of dedicated support
Provide regular progress updates in the support system for each assigned support issue.
Software Update Management (SUM) handling
To be successful in the role you are
Education
Min. Bachelor’s Degree in Engineering (telecom, IT) or Equivalent
Min years of experience: 6-9 years
Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting
customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
Next Steps
What happens next once you apply? Read about the next steps here
For your interview preparation, here are a few “Tips & Tricks” from our recruiters
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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.
In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
How to Apply
For more information and job application details, see; Ericsson Charging Support Engineer Jobs in Kenya
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