Equity Bank Regional Relationship Manager - Personal Banking -Western Region Jobs in Kenya
Equity Bank Regional Relationship Manager - Personal Banking -Western Region Jobs in Kenya Job Responsibilities/ AccountabilitiesMonitoring and Surveillance.*Relationship management of the personal banking borrowers in the region.
*Regular engagement with staff on arrears management.
*Snap check customer loan applications during branch visit to ensure compliance.
*Query daily arrears report with the officers and branch.
*Ensuring compliance of staff to P&Ps.
*Train the BCC and branches on any amendments in the personal banking product offering.
Market Outreach & Promotion*Hold consultative meetings with stakeholders e.g. Private, parastatals, NGO’s and Government institutions,
*Prepare keynote message for general and specific forums to sell personal banking value proposition to the market.
*Provide Marketing and promotion materials to the personal banking officers
*Manage inquiries on Personal Banking at the regional level and in the marketplace.
*A brand ambassador of Equity bank in the market through marketing storms and intuitional visits
Training, Mentorship & Coaching*Oversee and support in financial literacy in personal banking customers in the region
Recommend training budgets
*Sensitizing officers on the newly signed MOUs for financial solutions for our stakeholders.
*Cascade the personal banking product offerings to officers and the branches.
*Induction & Training of new Personal banking staff.
*Enhance the Organization culture and core values among the Sector Team members.
Growth of the Personal Banking Loan book.*Support branches in growth initiative such as marketing storms
*Seek and manage Partnerships aligned to the portfolio growth objectives.
*Relationship management of the depositors in the region.
*Enforcing service delivery within the stipulated SLAs.
*Participate in development of Sector Products and reviews based on market needs,
*Participate in formulation of the Sector strategy and ensures its full implementation.
Staff Productivity*Monitor and hold weekly performance review discussions with Personal banking officers in the
region.
*Identifying staff gaps, training of new staff and deployment of staff to branches
*Directs and executes the Organization staff performance management plans.
*Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
*Generate & Share productivity report with the branches.
Other Roles*Liaison with various Sector internal and external Stakeholders in the Region
*Update and advise the Segment Head- Personal Banking on progress of Personal banking business in the region.
*Any other duties as may be assigned by the line manager
QualificationsQualifications and Experience*Business – related university degree
*At least 6 years’ experience as a Relationship Manager - Personal Banking/ Consumer Lending.
Key Competencies & Skills*Excellent interpersonal skills and demonstrated conflicts resolution skills.
*Strong coaching skills
*Strong communication, presentation, and negotiation skills
*Self-Driven, an eye for detail and capacity to meet strict deadlines
*Individual Leadership skills, Excellent Planning and organizing skills.
*Mature personality & Team player
*Flexibility and an ability to change focus areas when needed.
*Self-motivated and a self-starter.
*Excellent understanding of personal banking business
*Exhibits an exceptional degree of creativity and resourcefulness.
*Excellent business relationship management skills and business closure techniques.
How to ApplyFor more information and job application details, see;
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