Equity Bank Regional Relationship Manager - Personal Banking -Western Region Jobs in Kenya

Equity Bank Regional Relationship Manager - Personal Banking -Western Region Jobs in Kenya


Job Responsibilities/ Accountabilities

Monitoring and Surveillance.


*Relationship management of the personal banking borrowers in the region.

*Regular engagement with staff on arrears management.

*Snap check customer loan applications during branch visit to ensure compliance.

*Query daily arrears report with the officers and branch.

*Ensuring compliance of staff to P&Ps.

*Train the BCC and branches on any amendments in the personal banking product offering.


Market Outreach & Promotion


*Hold consultative meetings with stakeholders e.g. Private, parastatals, NGO’s and Government institutions,

*Prepare keynote message for general and specific forums to sell personal banking value proposition to the market.

*Provide Marketing and promotion materials to the personal banking officers

*Manage inquiries on Personal Banking at the regional level and in the marketplace.

*A brand ambassador of Equity bank in the market through marketing storms and intuitional visits


Training, Mentorship & Coaching


*Oversee and support in financial literacy in personal banking customers in the region
Recommend training budgets

*Sensitizing officers on the newly signed MOUs for financial solutions for our stakeholders.

*Cascade the personal banking product offerings to officers and the branches.

*Induction & Training of new Personal banking staff.

*Enhance the Organization culture and core values among the Sector Team members.


Growth of the Personal Banking Loan book.


*Support branches in growth initiative such as marketing storms

*Seek and manage Partnerships aligned to the portfolio growth objectives.

*Relationship management of the depositors in the region.

*Enforcing service delivery within the stipulated SLAs.

*Participate in development of Sector Products and reviews based on market needs,

*Participate in formulation of the Sector strategy and ensures its full implementation.


Staff Productivity


*Monitor and hold weekly performance review discussions with Personal banking officers in the region.

*Identifying staff gaps, training of new staff and deployment of staff to branches

*Directs and executes the Organization staff performance management plans.

*Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities

*Generate & Share productivity report with the branches.


Other Roles

*Liaison with various Sector internal and external Stakeholders in the Region

*Update and advise the Segment Head- Personal Banking on progress of Personal banking business in the region.

*Any other duties as may be assigned by the line manager


Qualifications

Qualifications and Experience


*Business – related university degree

*At least 6 years’ experience as a Relationship Manager - Personal Banking/ Consumer Lending.


Key Competencies & Skills


*Excellent interpersonal skills and demonstrated conflicts resolution skills. 

*Strong coaching skills 

*Strong communication, presentation, and negotiation skills 

*Self-Driven, an eye for detail and capacity to meet strict deadlines

*Individual Leadership skills, Excellent Planning and organizing skills. 

*Mature personality & Team player 

*Flexibility and an ability to change focus areas when needed. 

*Self-motivated and a self-starter. 

*Excellent understanding of personal banking business

*Exhibits an exceptional degree of creativity and resourcefulness.

*Excellent business relationship management skills and business closure techniques.

How to Apply

For more information and job application details, see; Equity Bank Regional Relationship Manager - Personal Banking -Western Region Jobs in Kenya

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