Equity Bank Merchant Support Executive Jobs in Kenya

Equity Bank Merchant Support Executive Jobs in Kenya



Description

  • Participate in Consumer education, Merchant Forums, PR events aimed at increasing merchant and customer education, conferences and Expos.

  • On site visits to High Value Merchant for training support

  • Co-ordinate Marketing activity including poster, dangler, sticker distribution to newly acquired merchant accounts and other above the line or below the line activity; and including working with internal and external teams to execute marketing objectives.

  • Support the Finserve Operations team on customer support issues like reversals and resending of transactions, managing downtimes and escalation to then Support function for customer issues beyond rights given.

  • Activating Merchant Accounts through sale team and resolving enterprise customer issues with reference to this tool. Co-ordinate with compliance to ensure that applications have met minimum account set up requirements.

  • Conduct training needs analysis based on merchant needs, changes in technology and market feedback.

  • Preparation of Educational merchant & partners materials such as SMS broadcasts and bulletins

  • Ensure weekly reports are submitted on time and work on any other reports as may be required as per the set timeline

  • Ensure all training materials for products and services are delivered within the set deadline

    Qualifications

  • Bachelor’s degree

  • 1 year of experience in administration

  • 2 years of experience from financial and or telecommunications will be an advantage

    How to Apply

    For more information and job application details, see; Equity Bank Merchant Support Executive Jobs in Kenya

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