Equity Bank Kenya Quality Assurance Officer - Laboratory Services - Equity Afia Jobs in Kenya

Equity Bank Kenya Quality Assurance Officer - Laboratory Services - Equity Afia Jobs in Kenya

Description

Since inception in 2015, Equity Afia has established 87 primary healthcare centres located in 30 counties across Kenya. Its vision is to champion affordable and accessible healthcare in Africa and its mission is to provide access to inclusive quality healthcare and health financing to enable people lead productive lives.

Equity Afia operates through a Franchise model and the current clinics are owned and managed by doctors (Medical Officers, Pharmacists and Dentists) and Clinical Officers (COs) who are beneficiaries of Equity Leadership Program (ELP). By the end of the year 2023, the network is expected to expand to 150 and 30 clinics in Kenya and DRC respectively.

Over the next 5 years the network is expected to expand to 1,000 clinics in East and Central Africa following the footprint of the bank.

The Franchise is supported by a Head office team whose mandate is to streamline the policies, processes and protocols within the network ensuring standardization of the quality of care to our patients.

The team comprises of a General Manager, Clinical Quality Assurance, Finance and Credit Control, Business Development and Expansion, HR, ICT, Procurement and Operations.

Position: Quality Assurance Officer – Laboratory Services

The Quality Assurance Officer – Laboratory Services will coordinate Equity Afia laboratory quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered by Equity Afia.

They shall be responsible for:

In Liaison with the Head of Clinical Services, develop and implement a formal clinical quality and patient safety program.

Monitor the implementation of clinical safety program in the laboratory department.

Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.

Providing technical guidance and support to the HR department to ensure an effective staff management process for the facilities is in place and is operational.

Ensure clinical staff are current with up-to-date clinical information and practices.

Ensuring that laboratory operations comply with established standards

and regulations.

Implement continuous medical education programs for laboratory staff across the Equity Afia network.

Initiate an annual budget plan to run the laboratory quality programs.

Support the procurement processes of clinical items for the medical centres.

Conduct internal and external controls to monitor the performance of the section and take prompt action to maintain quality service.

Monitor the implementation of safety program in the department.

Ensure all incidences are captured, investigated, and resolved as well as implementing preventive measures to prevent potential occurrences.

Maintain communication with accrediting and regulatory bodies.

Auditing compliance and conducting all scheduled and random audits of Equity Afia clinics.

Advice the Head of Clinical Services on unfavourable trends in unmet indicators for timely remedial action.

Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/corrective action.

Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications

Desired Academic & Professional Qualifications

Diploma or Higher Diploma or BSc in medical laboratory sciences.

Quality or Health Services Management background.

At least 5-years’ post-qualification experience in a busy medical lab setting.

At least 2 -years’ experience implementing quality management systems in a busy clinical set up.

Membership and duly licensed by a professional body (Kenya Medical Laboratory Technologies and Technicians Board).

Good Laboratory quality accreditation system knowledge.

MS Office proficiency, very good data analytical, presentation & report writing skills

In-depth understanding of good clinical practice requirements.

Excellent problem-solving skills and demonstrated ability to manage multiple tasks.

Good leadership/people/ team skills

How to Apply

For more information and job application details, see; Equity Bank Kenya Quality Assurance Officer - Laboratory Services - Equity Afia Jobs in Kenya

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