Equity Bank Channels Support Specialist - IT Jobs in Kenya

Equity Bank Channels Support Specialist - IT Jobs in Kenya

Job Purpose

To support and maintain an efficient Mobile Channels system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)

To provide IT expertise to partners e.g. Business/PMO, Audit etc. as and when required

Key Responsibilities:

System administration for a healthy platform to service customer requests

Provide second level support for issues raised by system users

Support improvement and delivery of new mobile products/services

System administration tasks

Perform system upgrades and apply system patches promptly as received from system vendors as per the governance framework

Ensure reports are delivered to users promptly

Review project status, action pending tasks and provide update to stakeholders

Resolution of user issues

Ensure 24/7 availability of Mobile Banking systems and any other systems as required by users

Root Cause Analysis of incidents

Support improvement and delivery of new Mobile products/services

BCP for Mobile Banking Systems

Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements

Management of system resources, application tuning/optimization and performance monitoring

Knowledge of Operational risk management i.e. AML and KYC principles.

Vendor negotiation and contract management

Project management

Strict Adherence to Change management and governance frameworks

Support improvement and delivery of new products/services

Minimum Position Qualification Requirements

Academic & Professional

Education

Bachelor’s Degree IT/Computer Science

Professional / Qualification

Professional Certificate in related field e.g. Linux/Oracle

ITIL, Microsoft Certified: Azure Fundamentals

Experience

Systems administration with at least 3 years’ experience in a Busy IT environment, preferably a Bank, Knowledge and experience supporting mobile channels (Internet Banking/SWIFT/Treasury and OMNI systems)

OMNI Channel experience

Skills/Training

Planning, Problem-solving, Communication skills, Organization, Programming, IT Security and Banking

Experience

ICT support 3Years Mandatory

Database SQL skills 1Years Mandatory

Microsoft Azure experience:Added advantage

How to Apply

For more information and job application details, see; Equity Bank Channels Support Specialist - IT Jobs in Kenya

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