Equity Bank Branch Manager Jobs in Kenya
Equity Bank is one of the region's leading hanks, with a purpose to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and tncLusive financial services that mastmtse their opportunities.
With a strong lootartnt in Kenya. agenda, Tanzania, Rwanda, South Sudan and ORC Conga. Equity Bank Know horns to over 12 miltion customers - the largest customer base In Africa. Currently, the Hank is seeking additional talent to serve in the on sugared below.
Job Responsibilities
Reporting N the Regional General Manager - Operations, the ideal candidate will be responsible for generating new business, ensuring that high quality standards of customer experience are provided in order to attract, retain and grow wallet share for increased sustainable business and optimizing resources I mainly human capital, and bank sets) in order to achieve a quality, effective and efficient business model white appreciating the business risks.
Key Responsibilities
Strategy Execution
Own the branch targets and deploy a robust strategy on how to meet and exceed the targets Unlock key business opportunities and manage key relationships and clients Harness support of key business enablers to support realization of the business strategy
Business Development
Build trusted relationships with both corporate and high net-worth clients, as welt as other key stakeholders, with an aim to expand market share and grow watt, share Promote and execute business growth initiatives and new products Proactively seek decode and lending opportunities from current and prospective clients Champion growth of funded and non-funded income lines Understand and provide dear direction to the branch based on market analysis, Local area customer trends and competitor offering
Budget accountability, responsible for short cost management in the branch.
People Management
Grim and inculcate the right corporate culture at all times
Create an empowering environment for direct reports which fosters creativity and encourages innovation
Develop a high performing team through ef festive use of KPis/ SMART targets and timely reviews with active feedback and coaching Ensure training of staff is carried out and business continuity plans are in place
Reward and recognition performing teams and staff
Directly responsible for discipline among staff within the branch by following the Bank's disciplinary and grievance procedures Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges
Mentor and develop staff
Customer Experience
Ensure the branch achieves service excellence by closely, monitoring and improving customer service standards by closely working with the Regional Customer Service Managers Ensure regular training on customer service is done for the branch learns by the Customer Service Champions
Ensure stellar customer service and prompt attendance to any customer complaints
Compliance & Risk
Ensure that all operations and controls within the branches are adhered to and in compliance with set regulations to protect the business Achieve performance standards in the branch audit; Portfolio at Risk (PAM target by ensuring that Mere h qua My tending, and overall high compliance standards
Budget planning, control and evaluation for the branch Brand &Corporate Social Responsibility ILSR)
Promote the brand of the bank by adhering to the brand guidelines Supporting CSR activities that the Bank/Group promotes Guard the Bank against reputational risk by ensuring effective governance in the branch
Qualifications& Working Experience
Holder of a degree business related preferably from a recognized university wilt be desired, or its equivalent with 10 years experience in a managerial function, 5 years of which most be in a large sized branch
Over 12 years working experience in the financial/service industry
Holder of banking professional qualifications such as AGIB or AKIB and working experience in a multicultural environment will have an added advantage
Experience in both bank operations and credit will be an added advantage
How to apply
If you meet the above requirements, please submit your application letter and a detailed curriculum vitae, quoting the jab title as the subject. by Monday, 11th June 2018. Email to:
jobs@equitybank.co.ke
Only shorliistetl candidates will. contacted. Foully Bank Is an equal opportunity employer. We value the elverelly Of ledIVIallale, ideas, perspectives, illeikele and values, and what they bring lotlie workplace.
Equity Center,
Hospital Roach upper Hilt
P.O. Box 75104-00203
Nairobi,
Tel +254 763 063 000
info@equitybank.co.ke,
For more information and job application details, see; Equity Bank Branch Manager Jobs in Kenya
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