EPRA Deputy Director, Consumer Protection Jobs in Kenya
EPRA Deputy Director, Consumer Protection Jobs in Kenya
Job DetailsThe Energy & Petroleum Regulatory Authority (EPRA) is a State Corporation established under the Energy Act 2019 and is responsible for Economic and Technical Regulation of Electric Power, Renewable Energy, Upstream, Midstream and Downstream Petroleum sub-sectors.
Key Responsibilities
Developing and implementing policies on consumer protection;
Development and implementation of corporate service charter;
Researching, planning and reviewing of the customer service charter;
Developing effective communication channels for consumer engagement;
Maintaining an effective communication and creation of awareness of EPRA services to the stakeholders;
Preparing procedures, for dissemination of information to consumers;
Conducting customer satisfaction surveys;
Handling related customer queries and complaints;
Conducting consumer awareness campaigns;
Implementing customer survey report recommendations;
Monitoring and evaluation of effectiveness of customer engagement initiatives;
Supervision of preparation of departmental budgets;
Developing departmental performance targets;
Preparing departmental procurement plans;
Preparing departmental work plans; and
Ensuring the quality management systems are adhered to.
Qualifications & Skills Required
At least eight (10) years relevant work experience five (5) of which should have been in management level;
A Bachelors Degree in Engineering, Law, Criminology, Economics, Education, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
A Master Degree in Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
Membership of professional body in good standing, where applicable;
Management course lasting not less four (4) weeks from a recognized institution;
Proficiency in Computer applications skills;
Demonstrated results in work performance; and
Other competencies required include; aanalytical skills, communication, reporting skills, managerial skills, ability to lead teams, mentoring, coaching, leadership skills, interpersonal skills,
strategic thinker, negotiation skills and a team player.
Mandatory Requirements for All Positions
Applicants MUST provide the following documents on application;
A Signed application letter
A detailed CV indicating their current and previous employers, positions held, current and expected salary, level of education and names of at least three professional referees
Copies of academic and professional certificates
Copy of National Identification Card or Passport
Valid Certificate of Good Conduct from the Directorate of Criminal Investigations
Valid Clearance Certificate from Higher Education Loans Board (HELB)
Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA)
Current Clearance from the Ethics and Anti-Corruption Commission (EACC); and
Current Report from an approved Credit Reference Bureau (CRB).
The organization will offer attractive salaries and benefits to the selected candidates who can look forward to a rewarding career in a professionally run organization.
The successful candidates will be offered employment on contract and permanent and pensionable terms as specified.
How to Apply
Interested candidates who meet the stated requirements can submit applications not later than 5.00pm on 8th December, 2020 clearly indicating the position applied for to the address: recruitment112020@epra.go.ke
Youth, female candidates, Persons with Disability (PWD) and marginalized are strongly encouraged to apply.
Only shortlisted candidates will be contacted.
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