Emirates Customer Sales & Service Agent Jobs in Uganda
Emirates Customer Sales & Service Agent Jobs in Uganda
Job PurposeEnsure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Support Travel Agents by assisting them with their general enquiries.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options
to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
Qualifications & Experience
Minimum of two years' experience in the airline / trade industry.
Some Experience in Amadeus and/or Galileo.
Excellent knowledge of Reservations and Ticketing activities.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Excellent customer service, telephone and interpersonal skills and a pleasant, outgoing personality.
Standard Fares and ticketing courses, Skywards and MARS reservations systems preferred.
Fluent spoken and written English.
Please note that you must have the right to live and work in Uganda.
The company will not assist with visas and work permits.
How to Apply
Interested and qualified candidates should apply online by 1st September 2019
For more information and job application details, see; Emirates Customer Sales & Service Agent Jobs in Uganda
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