Emirates Airlines Jobs in Kenya - Senior Cargo Assistant Vacancies

Emirates Airlines Jobs in Kenya - Senior Cargo Assistant Vacancies

Job Purpose

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Job Accountabilities Linked to Objective Areas

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction

Monitor import cargo receipt and breakdown; resolving any related issues

Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies

Update flight handling reports including identification and monitoring of irregularities and discrepancies

Dispatch post flight information to the correct departments in a timely manner.

Receive and process cargo telephone reservations in a prompt, accurate and efficient manner

Resolve customer queries, complaints and claims, including those escalated by Cargo Agents

Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports

Provide support, guidance and coaching to Cargo Agents

Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications & Experience

Qualifications:

Educated to at least GCSE standard or equivalent

Experience:

A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)

Knowledge/skills:

Knowledge of Dangerous Goods regulations and ideally hold a DG certificate

Knowledge of Weight & Balance procedures and Live Animal Regulation

PC based skills including Microsoft Word/ Excel/ E-mail.

Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Critical Competencies

Customer Service Orientation

Attention to Detail & Quality

Teamwork

Organising for results

Continuous learning

Interpersonal Ability

How to Apply

For more information and job application details, see; Emirates Airlines Jobs in Kenya - Senior Cargo Assistant Vacancies

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