Embassy of Ireland in Nairobi Consular Officer Jobs in Kenya

Embassy of Ireland in Nairobi Consular Officer Jobs in Kenya

Job Description/Requirements

The Embassy is seeking to recruit a resourceful, proactive and flexible individual with previous experience in a similar environment to fill the position of Consular Officer at the Embassy of Ireland in Nairobi. The Embassy of Ireland in Nairobi is accredited to Kenya, Eritrea, Somalia and Sudan.

The Consular Officer will work on all aspects of consular work for the Embassy of Ireland in Nairobi. The Consular Officer will support the Embassy to provide a high quality, consistent and efficient level of service to our citizens and clients who are living in, or visiting, Kenya and our other countries of accreditation.

The Consular Officer will be required to develop a detailed knowledge of the various processes for consular services – visa applications, passport applications, other consular services, as well as for the provision of consular advice and assistance.

The Consular Officer will be required to be proficient in a range of ICT skills in order to be trained to use the various software systems used by the Embassy.

The Consular Officer will be required to develop familiarity and understanding of the wider work of the Embassy, to be familiar with the Mission’s Strategy and Business Plan, and more broadly with the Department of Foreign Affairs High Level Goals and Objectives.

Roles and Responsibilities:

The precise range of duties will vary over time according to the needs of the Embassy, but will include the following:

Consular Services Delivery and Monitoring

Taking receipt of and processing visa applications for travel to Ireland, and liaising with Headquarters in Ireland, including the Department of Foreign Affairs and the Department of Justice on any issues, including but not limited to:

Providing accurate information regarding consular services, entitlements and assistance in a timely manner, by phone, email or in-person as appropriate;

Coordinating visa and consular services appointments at the Embassy;

Interviewing visa and passport applicants;

Analysing visa application documentation for local processing or onward processing by relevant Ministries in Dublin;

Presenting the Second Secretary (deciding officer) with visa application analysis and recommendations;

Maintaining responsibility for the collection of, and accounting for, visa and passport application fees, as well as other fees charged for consular services, with a high degree of integrity, sensitivity and attention to detail;

Keeping abreast of developments in relevant policies and guidelines;

Maintaining excellent working relationships with colleagues in relevant HQ departments and relevant national stakeholders in the Embassy’s countries of accreditation;

Maintaining updated documentation on visa and passport processes to support continuity of services during absences, including support to back-up officers at the Embassy;

Updating the Embassy’s Consular Crisis Response Plan at regular intervals;

Taking receipt of and processing applications for passports, Foreign Birth Registrations, emergency travel documents, and other consular services as required;

Assisting the Second Secretary at the Embassy in provide consular assistance to Irish citizens and their families;

Records and Database Management

Maintaining quality consular records in accordance with organisational policies;

Compiling, editing and submitting reports on consular activities as required by the Embassy and/or Department of Foreign Affairs;

Maintaining a sufficient stock of

visa stickers, passport forms and other necessary documentation, at all times;

Travel advice and security developments

Remaining abreast of security developments and other issues of relevance to the Embassy’s consular and travel advice in relation to our countries of accreditation, and ensuring that the Embassy’s website and travel advice remains up to date.

Support functions

Other duties as required from time to time and directed by the Ambassador and other diplomatic staff at the Embassy.

Sending and receiving of the Diplomatic bag.

There will be a requirement for some “on-call” work outside of regular office hours.

Essential Requirements candidates must be able to demonstrate:

Candidates must have a degree, preferably in disciplines such as:Business or Public Administration, Office Management or Social Sciences

The candidate must be fully bilingual in English and Kiswahili (language test may be included as part of the shortlisting process);

The candidate must demonstrate using examples, their working knowledge of Microsoft Office Suite (Outlook, Word, Excel);

The candidate must demonstrate a track record of integrity and honesty, including through provision of relevant references from current or recent line managers.

A current police clearance certificate must be provided.

All applicants must have a permanent legal right to reside and work in Kenya.

Candidates must have a minimum of 5 (five) years’ professional experience in a customer facing role;

Candidates must have previous experience in consular services provision and/or general office administration;

The candidate must demonstrate using work-based examples of excellent interpersonal skills, being persuasive, working in a team but also dealing effectively with people in external organisations;

The candidate must provide evidence of flexibility, efficiency and effectiveness showing strong organizational skills and excellent attention to detail;

The candidate must be able to work under pressure and to manage multiple tasks, prioritising based on importance and urgency;

The candidate must have strong analysis and judgement, and be able to present clear conclusions or recommendations from analysis of different sources and types of information;

The candidate should provide examples of being solutions-oriented, and committed to delivering results, including by adapting approach if necessary;

Desirable Skills and Experience:

A good understanding of the role of the Department of Foreign Affairs of Ireland and the Embassy of Ireland in Kenya;

The successful applicant will work alongside other employees of the Embassy, and will report directly to the Second Secretary at the Mission.

Previous experience in a diplomatic mission is desirable;

Further third level qualifications are an advantage, particularly in the areas of Business Administration of a field relevant to the work of the Embassy.

How to Apply

For more information and job application details, see; Embassy of Ireland in Nairobi Consular Officer Jobs in Kenya

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