Eldotec Consultancy Services Manager, Program Support Jobs in Kenya

Eldotec Consultancy Services Manager, Program Support Jobs in Kenya

Job Description

The Manager, Program Support will lead a team that engages with our client programs on a daily basis. This team plays a key role in our overall service delivery to our customers in Assent’s Professional Services department. The Manager, Program Support will develop their teams email communication skills, phone skills, and helping to navigate complex program puzzles.

Key Requirements and Responsibilities

Manage the day-to-day operations of the team. This includes but is not limited to:

Track and report on important business KPI's

Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work

Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent

Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity

Facilitate weekly team meetings and engage in weekly or biweekly 1:1s with team members as required;

Be an escalation point for any client/service delivery tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;

Create new work instructions and continuously update exciting work instructions/processes

Advocate and cooperate with all internal groups to ensure alignment on special projects and execution

Actively engage with all teams within Professional Services to

address any cross-team training gaps, or provide further knowledge of Program Support processes;

Create and provide training to the team/new members of the team, wherever there are training gaps

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Excellent verbal and written communication skills, in English, however

Experience mentoring and/or leading teams, with a passion for developing others;

Computer proficiency using MS Office Suite and Google Applications, able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;

Vigilant attention to ongoing training, tools, selection and process improvements required to uphold and improve productivity. You must always seek the right balance be

How to Apply

For more information and job application details, see; Eldotec Consultancy Services Manager, Program Support Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!