Ekesons Transport Terminal Operations Manager Jobs in Nigeria

Ekesons Transport Terminal Operations Manager Jobs in Nigeria




Responsibilities

  • Ensure day to day terminal operations run smoothly.

  • Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.

  • Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively

  • Disseminate information as communicated by Management to terminal staff members

  • Communicate shortage or surplus of buses at the terminal to the Operations manager.

  • Ensure all buses blown to the terminal are effectively tracked in transit.\

  • Resolve minor grievances or disputes that do not require escalation.

  • Ensure the terminal facilities are efficiently cleaned and maintained.

  • Ensure the terminal meets its performance and safety targets

  • Ensure the timely use of appropriate software/ tools for all operational processes.

  • Ensures all booking Officers remit accurate “sales” to the accounts department

  • Proactively attend to guest’s questions and queries and deliver high standard of customer experience.

  • Identify opportunities to improve the interface and our service to Guests and relay the potential to Operations Manager.

  • Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc

  • Promote Ekesons transport services by encouraging greater use of online booking platforms (Website and App).

  • Develop and implement terminal staff shift schedule in compliance with standards set by Management.

  • Perform other duties as required or as assigned.

    Requirements

  • B.SC
    / HND qualification in a relevant field
    Minimum of 5 years’ experience in operations management

  • Knowledge of fleet management is an added advantage

  • Good communication skills (writing & speaking)

  • Able to deliver positive results under pressure and manage difficult situations.

  • Customer-centric skills.

  • Proactive and team player.

  • Knowledge of fleet management is an added advantage.

  • Proficient in the use of modern technology and relevant Microsoft Office tools.



    How to Apply

    Interested and qualified candidates should send their CV to: careers@ekesonstransport.com using "Terminal Operations Manager" as the subject of the mail.

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